Frankie Benny's Hemel Hempstead

We booked a table of via the App it was easy and the email confirmation came straight away we arrived at the restaurant to be told they had no knowledge of our booking!!! They found places for us all split up on separate tables.... what a joke to top it off the food and service was really poor they gave us a discount due to Open Tables poor operations and it ruining our night out. I am. It sure we should use the app again

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Absolutely one of the most terrible meals out we have ever had. Waiter service was appalling total ignored at table . Starters were dry and cold garlic bread was freezing. Manager didn't seem interested in our complaints was more concerned about serving other tables. We will certainly not be returning to eat at this restaurant ever again. They totally spoilt our little girls birthday

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Had a lovely meal but felt pressure from the waiter to get our order we ordered a starter and was still eating it when he said I thought you would have finished by now! Because your mains are on the way! Then after pudding he brought us our bill which we hadn't asked for as we going to order coffee left feeling disappointed x

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Not impressed. We waited mins for anyone to take our drinks order then another mins for the drinks to arrive. We had to catch someone's eye to get the dessert menu as no one came automatically. We ordered more drinks and, again, had to wait a long time for these to arrive

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Great food, wonderful staff. The whole experience was great

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