Polo Norte Palm Springs North

Worst experience and service ever. Ordered an appetizer and two main plates for delivery in which one is one of the most expensive dish on their menu being the Rabo Encendido(Ox Tail). When my delivery arrived much to my surprise the container had white rice and plantains but no Ox Tail. When I called to tell them what happened there response was can you come pick it up. Mind you my bill was $75.00 in which $11.77 was a tip for the driver and $5.00 was a delivery fee. When I asked to speak with a manager the employee advised me that Harold her manager didn't want to speak to me and simply offered a refund. I would have at the very least expected an apology from the manager but that didn't ha...

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Over 15 minutes on hold with no response from anyone or greeting I walked to ask if they had chicken soup and I was told to hold by who seems to be the manager that did even acknowledge me in way shape or form and then I was rudely skipped like I didn’t even existed by another waitress that also did not even acknowledge the fact I was in front of the counter waiting to be attended

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Very disappointed with the food. A palomilla stake have to be served from the griddle to the table. How can be cold?. Sent back and came back just warm. come on people, don't let this place fall.

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Excellent breaded chicken and ice cream, you must try the dulce de leche whey, arrive early to grab the daily specials, I was served by

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Very good place, excellent food, and definitely the best Cuban pizzas, Maria served me, thank you very much for the experience

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