TGI FRIDAYS - Novi

On a Saturday night there was no host... took over 10 minutes for someone to seat us and one other group. They were also under staffed. Everyone working was behind the bar making drinks. We didn’t get greeted at our table for almost 15 minutes. Server was so busy he forgot to ring up an item to go. We ended up waiting another 20 mins to leave. Very disappointing. I’ve been here a few other times and have had similar experiences. Will not make the mistake again to come back.

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Severely understaffed. Many dirty tables as we entered the restaurant. Had to flag down a waitress to get service. If a manager was present, they were not helping much. One diner got a meal other than was ordered. On the plus side, out waitress seemed like a lovely person.

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i made a reservation at 8 pm and we arrived waited 45 minutes and then was told i had to wait for a table that would take another 2 hours i asked how if i already reserved a table they are very unprofessional. i will never go there again.

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had many open tabs, said that the open table app didn't work and then proceed to tell me in would wait another 25 min

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Only 3 waiters for a party of 15. Took almost an hour to get drinks food was somewhat cold when finally arrived

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