Il se peut que vous soyez redirigé
"Went in for a cup of hot chocolate. Didn't have to wait long to be served."
Téléphone: +443330035883
Adresse: 6-9 Market Place, Kingston upon Thames, United Kingdom
Réservation, Réserver
Ville: Kingston upon Thames
Site Web: https://www.costa.co.uk/
Lundi: 07:00 -00:00
Mardi: 07:00 -00:00
Mercredi: 07:00 -00:00
Jeudi: 07:00 -00:00
Vendredi: 07:00 -00:00
Samedi: 07:30 -00:00
Dimanche: 07:30 -00:00
Plats: 3
Catégories: 5
Avis: 1226
I am very disappointed with the service at this Costa. I am a regular customer at Costa but I will never return back to this store. I asked for small hot chocolate with cream at the counter and when I was being served with the hot chocolate there were two staff that had told me I didn’t pay for the cream. They had consulted with their senior he mentioned to give me the cream with the hot chocolate. One of the staff mentioned they ran out of whipped cream which seemed bizarre and then mentioned they only had vegan whipped cream, which I was happy with so I replied “okay that’s fine”. Yet they decided to give me the hot chocolate with no whipped cream! The food was really dry too! Worst servic...
The service was simple without a smile, which means really pretty straight forward. I carried out an inspection and found out that the drinks wasn’t made on brand standards. As you see from the first picture, most of my hot choc was way too frothy as a result the hot choc liquid was below the middle. If you ask me how do I know that, I ate just the cream and then you gonna notice from the second picture where the amount of liquid was. Is really frustrating and sad of paying something really expensive and enjoy less. This needs to be changed. Also baristas did not have a name tag on.
I travel a lot for work and vist Costa Coffes around London and South West at least 2/3 times a week. Costa Kingston is the best Costa Branch by miles! The staff is ALWAYS nice, friendly, with a smile on their face and genuinely caring. Never let me down once. Thank you for being so kind and friendly, it really does makes a difference! You're my fav spot and will keep visiting every time I'm in Kingston x
I was waiting for my coffee but was forgotten about and when I asked about my coffee I was made to feel uncomfortable for asking why they forgot to make my order, I had to leave the store and lose my money but I will be making a complaint once i have posted this review, costa really needs more competent staff as I won't go tk this brand again! Réservez une table maintenant
I bought Terry’s Orange hot chocolate. They ask for a cream, I said yes. When I received my drink they didn’t give me the chocolate bar (which normally included) and orange sprinkles. When I ask for candy they gave me it but face expression of the girl was not really friendly.
