Acanthus At Macdonald Berystede And

Overall, the hotel and its facilities are very good. We have visited three times, with the last two visits being very recent. The hotel is a bit outdated and in need of updates. For example, the shower holder was broken and the taps do not have mixer taps, only offering very hot or cold water. The TV could also use some updating. However, our last visit was a bad experience. We booked two family rooms for our two families, but only one room was ready and no extra beds were provided. When we called to explain, we were yelled at by a lady named 'F___', who was very rude and made us feel like it was our fault. There were no apologies, only shouting. The breakfast was good and most of the staff...

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Really disappointed, I had a spa day booked here and some treatments, the treatment room backed onto the gym which was playing booming music, I mentioned it a couple of times to the beautician who agreed it was really bad, and then after I mentioned it to the staff as I didn’t enjoy the treatments at all,. I spent the whole time waiting for it to be over,. It was too much with their spa music blaring too. The receptionist told me the manager would speak to me but then the manager went home. I called them a few times and no one bothered to get back to me. Don’t waste your money.

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It's my second time staying here and it was as good as my first. Lovely place, very quiet. Stayed on the ground floor this time and when people walk up and down the corridor you can hear there every word. Reasonably priced. Very friendly and good service. Very clean and comfortable. Breakfast is good. If ever I'm in the area again I would definitely stay here. Rooms: 5

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This restaurant is the perfect place for a wedding. The rooms are rated 4 out of 5, the service is rated 5 out of 5, and the location is rated 4 out of 5. One of the highlights of the hotel is its peaceful atmosphere. Réservez une table maintenant

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The restaurant has a beautiful setting, but the rooms are outdated. The food in the bar is expensive, but the food in the restaurant is decent. The breakfast buffet is okay but limited; I have had better elsewhere.

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Horrible hotel. Tired room NO air conditioning. No plug sockets near the beds Staff have poor level of English Really bad overall All tired No air conditioning Strange smell Rooms: 1 Service: 1 Location: 1

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Lovely hotel in nice setting Food drinks: Breakfast options weren’t great. Lack of veggie options for cooked breakfast Rooms: 4 Service: 4 Location: 4 Hotel highlights: Quiet, Kid-friendly

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We came for the weekend away. The atmosphere is really relaxed and very kids friendly, which is important to us. We would definitely do it again. Rooms: 3 Service: 5 Location: 5 Réservez une table maintenant

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Cet hôtel est très chaleureux et confortable. Le parc est très beau et calme.

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Good facilities, great spa Rooms: 5 Service: 5 Location: 5

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