Amabile - Réserver une table

Visiting Cologne for a weekend we wanted to have a nice restaurant to dine at Saturday evening so we looked at tripadvisor and found this one which had some good comments and nice looking dishes. The restaurant looked better on the pictures because in real...its rather small and simple for this kind of etablissement. Small tables very close together and one side they passed to go and come from the kitchen and the other side to the toilets. There were only waiters, the boss and another guy who was very kind and helped us very well although his cloths could be a bit less informal. So they danced around the tables and we must say they did rather well even when they sometimes touched us or bumped their shoe against our chairs. They put a hand on my shoulder several times what is probable meant to make the guests feel at ease but for sure some people would certainly not like this amicable approach. We ordered the four course menu and a bottle of Riesling wine. With our aperitif they gave some bread with a yoghurtspread, a bit too simple to our taste. The first course arrived quickly while we didn't finished our aperitif yet. After that everything was going well and the starters were very good and the main course was ok. The fish my friend got was in different pieces and no crispy skin, not the same like we saw afterwards passing by for the other tables. The pate of his ravioli was undercooked, he got new ones of which one was also undercooked but ok. After dessert and coffee we asked and got the bill, and i put on the tab coz i only had big notes. The owner came took the bill and asked, is this okay so? OMG did he really suggested in this way that a tip of would be a very normal tip to give? I was really a bit shocked by this brutality and said, of course not, u can make it Then he turned away with the bill and made a sound like tssssss of big disappointment that i dared to tip so little. This so rude to insult your guests because they don't give a tip of Pity for the other waiter who i would have given a bit more but we went out flabbergasted with the sound of his insult echoing in our ears. For the food i would have given but now he only deserves the lowest appreciation.

• Utile
• Pas utile
• Répondre

The experience we had at Amabile on my birthday was certainly unforgettable, just not in a positive way. As tasty as the food was, so tasteless was the service. It's a strange way to break the ice by confronting your customer with his mumbling on...the phone with the reservation of the table. The fact that there's a thin line between a relaxed atmosphere and downright being rude, is something the staff at Amabile has yet to learn, even after years of experience in the business Indiscretion and inappropriate behaviour were served like side dishes, a highlight certainly being asked about the constellation of our group. We were not the only customers being painfully confronted that evening, a couple of businessmen were asked why they had made such a commotion about the Corona measures. Yet it was not those customers’ commotion that was making other guests feel awkward and uncomfortable. Even after being asked why I looked as if I wanted to hit someone there was no attempt to turn the situation around. Instead, accusations and remarks were thrown back and forth between the two waiters for the entire establishment to hear. They were going in circles, as one was miserably trying to make up for the other one getting more and more alcoholised, but messing up his own efforts by not knowing his place. It was a poor display of unprofessionalism. Eventually, we expected not tipping would be the biggest hint we could give them. Yet that was answered with a sassy “Were we really that bad, guys?” on our way out. Ambient, check, great food, check, what ruined the evening is what one would least expect… So, yes, guys, you really were that bad!

• Utile
• Pas utile
• Répondre

We ate at Amabile as a group of people. We were informed right away that we would have a limited selection due to the table size alright, understandable. In turn we asked that we would be served swiftly, since we had another later (which should be ample time for a course meal). Unfortunately, the food still took a really long time to come out over one hour between appetizer and main dish. That is just plain too long, no matter whether you are busy or not. What is completely unacceptable is that the lone waiter, asked to speed up the process, replied that this was not McDonalds. The same waiter then continued to provide great service. When asked whether it would be possible to split the tab in (not pay individually, mind you, as is the custom in Germany [unfortunately], but rather just divide it by and put it on credit cards), he replied so harshly and rude that tables all around started looking. He even noticed and dialed back a bit, but did not offer an apology. While this might be a sign of being overwhelmed, it can't be a sign of being overworked since he had time, when of our friends left to secure the other reservation, to remind them that they still had to pay Whether that was because he still was the impression that we had mistaken the place for McDonalds is unclear and will remain a mystery. After all this talk about the horrible service, how was the food? To be honest, I don't even remember. That is how bland the experience was.

• Utile
• Pas utile
• Répondre

The service was excellent, food quite good, but they were too slow in the kitchen. We went there as a couple and have spent in this restaurant hours (starting from our arrival and until we have left) even though each of us has only...ordered one entrance, one main dish and one dessert! We do like to enjoy our meals, but not having to wait around minutes for each plate... Also I find it really expensive and overpriced when the price of the bottle of water is €... Also, the french cheeses dessert was lamentable: there was more bread than cheese and I would never sell it as a dessert- it could be a starter... Maybe if you come with a huge group and you drink lots of wine or other alcohol, the long wait will not bother you that much, but it did bother us...

• Utile
• Pas utile
• Répondre

We booked this restaurant to celebrate my husband's birthday. The prices are quite high for Cologne, but we figured it was a special occassion splurge. My appetizer of grilled watermelon was tasty, however the kitchen forgot the popcorn that accompanies it. Our server brought it...out when I was half way through with apologies. No big deal, however the popcorn was stale! I ordered the swordfish as my main course and the fish had no flavor. Similarly, my husband had the special suckling pig and was surprised to be served pork chops, also with no flavor. The dessert of a coconut pana cota with chocolate ice cream was not very tasty either, except for the ice cream. Service was very friendly, but also very slow.

• Utile
• Pas utile
• Répondre