Atwater’s - Réserver une table

My wife and I had been here several times before and the experience was exceptional. So we thought it would be a very nice place for our 40th anniversary dinner celebration. I called the day before and asked to speak to the manager. I told him we were coming in and would appreciate a nice table and some special attention. While he seemed to be either too busy or too indifferent to my request, he said they provide a (gratis) celebratory dessert. When we arrived, we did get a well situated table and the ambiance was quite elegant. The server only had 3 or 4 other tables to care for. While the server was not inattentive, he was slow to get to us. But there are three things that irked me. (1) My wife ordered beef but asked to swap potatoes for the rice server said 'sure, no problem '. She received the rice. When pointed out, the server brought out a side of potatoes. (2) We overheard that the table next to us received potatoes, not rice. Obviously, either the kitchen or the staff mixed up the orders. Either way, the server did not have presence of mind to get that right. Later, we overheard him offering to comp part of their meal for the mistake. No such offer was made to us. (3) Despite what the manager said to me about a celebratory dessert, no offer was made or dessert provided. I 'm not going to embarrass myself asking. Atwaters knew this was a special dinner for us, as I called and we mentioned it to the hostess on our way in. All that said, even the food was not up to the standard we have seen in the past. When I 'm spending more than $250 for dinner (for two), I expect better than average service and better than average attention to detail.

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We like going to Atwater's every month or so. The ambience is classy, perfect for romantic dinner. It's right by the river so you can even sit outside by the riverfront. The food is always great, but our visit today was made extra welcoming by Trisha. She's an amazing host, very kind, considerate and ensured that we had a great time. Service: Dine in Meal type: Dinner

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The view of the river was really nice! The Prime Rib Steak Sandwich was pretty similar to an Italian beef from Portillo 's and another member of my group ordered the tomato bisque which was pretty good. Food: 2 Service: 2 Atmosphere: 2

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Food: 3 Service: 4 Atmosphere: 3

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Food: 5 Service: 5

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