Il se peut que vous soyez redirigé
"Fantastic mixed grill. If eating in with 4 ppl, get the set meal £25 a head, but loads of great food. Take your own alcohol"
Téléphone: +442084170606,+442085433444
Adresse: 195-197 Merton Road, SW19 1EE, United Kingdom
Ville: Merton
Site Web: http://ayacuisine.com/
Lundi: 12:00-00:00
Mardi: 12:00-00:00
Mercredi: 12:00-00:00
Jeudi: 12:00-00:00
Vendredi: 12:00-00:00
Samedi: 12:00-00:00
Dimanche: 12:00-00:00
Plats: 2
Catégories: 5
Avis: 1811
Terrible customer service. Having used this restaurant for home delivery over several months, tonight will be the final time. The food is usually lovely and fresh but generally hit and miss as to whether you are going to get what you paid for. We purchased the set menu and made two changes to dishes (swapping for cheaper non meat alternatives) which did not seem to pose an issue for them at the time. When the food arrived several of the components of the set menu were missing and over an hour after alerting them of the missing items we were still waiting for them. The manger seemed unbothered by this and we were told they were too busy to deal with it and usually these components do...read m...
Terrible Customer service and menu changes while serving food. I visit Aya thrice a month with my wife and kid .Since I am on a low carb, high protein diet , there are very little options around in wimbledon. Yesterday , I visited this restaurant to treat my friend and his family last night and was terribly upset with the customer support and food I ordred aya mixed grill and I was served without shawarma . I asked the waitress about this and the I was informed, they run out of shawarma and had replaced it with chicken kofta without informing me. Due to my diet restriction, I always avoid koftas as I suspect the meat is processed. I had to content with just chicken and lamb cubes...read more
double fee for service. auto added 10% to bulle and then, as I wanted to pay, added another 10%. my mistake that I trembled them and just paid the bill without checking the details. I sent the restaurant by email when I came home and realized that I had been donated twice! but so far I had no answer from anyone in aya. I don't even want to pay if they are good, but not twice. the service was not so good. cheeky sods. I would have expected at least one answer and a statement (and an apology). the restaurant was also not very clean. we were as family of 5. wooden chairs were uncomfortable for children. some chairs had kisses and others did not.
aya is a standard Lebanese restaurant that makes nothing extraordinary through my experience. It was a pity they didn't serve wraps to eat. but what we ordered, mixed grills, were okay. the portions are better placed at others - if they pay 12 pounds for a dish eat, they expect a decent amount of meat. that was not really the case, maybe next time
BAD BAD BAD. I been there yesterday with 18 guests and I felt embarrassing how rude the manager was. No customer service at all!!! All my guests complained and was no need for that. The food was dry and that was my lest time in that place. I had lamb cutlets from the menu and was 12.95 for 3 mini cutlet over cook and dry. AVOID AVOID AVOID
A massive disappointment. Overly expensive food, no flavour, everything on the main course turned up looking the same shape. Couple of tablespoons of sauces, few tablespoons of rice to accompany the main course. Do not recommend this establishment either for it's quality for food or for value for money.
