The pizza was tasty, but I probably won't be coming back. I kept seeing their page pop up on Instagram, and the pizza combos looked amazing, so we decided to visit El Monte to try it for ourselves. I was especially excited to try their stacked Mojo potatoes, but when they arrived, I noticed they were missing cheese. We asked for extra cheese, and the waiter hesitated before finally agreeing—though it took way too long. I've posted photos of what we actually received compared to what’s shown on their Instagram. The first three pictures are our order, while the last three show the enticing images they use online.
I truly love the pizza at Baby Bros, but their customer service could use some improvement. I often find myself reluctant to place an order because they frequently make mistakes with my requests, and when I bring it to their attention, the staff often reacts with an unfriendly attitude. During my latest visit, my order was incorrect yet again, and the cashier, Lauren, was not very welcoming. Good customer service is essential, and a simple smile can make a big difference. Baby Bros, I urge you to focus on improving your customer service.
I really enjoy the pizza at Baby Bros, but their customer service leaves much to be desired. I find myself hesitant to place an order there since they consistently get it wrong, and when I bring it up, they respond with an attitude. During my visit this past Saturday, my order was, once again, incorrect, and the cashier, Lauren, was quite unfriendly. Lauren, good customer service goes a long way—simply providing a smile can make all the difference. Baby Bros, please work on improving your customer service.
When we arrived, the parking lot was almost empty, and the restaurant had a similar vibe. I began to doubt my choice, assuming a good restaurant should be busier. I couldn't have been more wrong! The wings were crispy and bursting with flavor; we sampled the Buffalo, lemon pepper, and honey BBQ varieties, and they were all amazing! The pizza was equally impressive—light and fluffy all the way through, with a delightfully crispy crust.
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When we arrived, the parking lot was empty, and the restaurant was just as quiet. I figured they should have more customers given how good the food is. I was completely mistaken! The wings were crispy and full of flavor; we tried the buffalo, lemon pepper, and honey BBQ, and all were fantastic! The pizza was square-shaped and light throughout, with a wonderfully crispy, fluffy crust.
Sure! Here's a rewritten version of the review:
"The food was excellent, but for the love of all that is good, avoid ordering a margarita here. It reminded me of the throat spray medicine used for soothing sore throats. On a positive note, the customer service was outstanding!"
I was very disappointed with my experience. Both pizzas were incorrect and missing the toppings I asked for. The wings arrived cold, and overall, I felt disappointed, especially after spending $64 on the meal. To top it off, the delivery driver didn't have the right address.
I was quite unhappy with my experience. Both pizzas were wrong, and the toppings I ordered were missing. The wings were cold, and overall, I felt disappointed—especially after spending $64. To make matters worse, the delivery person didn't even have the correct address.
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The food was outstanding; however, I highly recommend steering clear of the Margarita at this restaurant. It had a flavor reminiscent of the spray medication used for neck pain. On a brighter note, the customer service was exceptional!
Planning a pizza party? You won’t be disappointed! South El Monte has everything you need, from refreshing micheladas to fantastic tap beers. Definitely worth a visit!
