Bert Rocky's Cream Co

We felt absolutely scammed today. It 's very disappointing because I used to go to this local creamery since I was a kid and have always loved the candy shop vibe and ice cream quality. First of all, prices have increased, which is understandable, but what is NOT is the fact that there are NO SAMPLES to be offered. I don 't know about you but my friend and I don 't actually have a repository of all the possible ice cream flavors stored in our brains since we haven 't gotten around to trying everything. So it makes it really hard to branch out from what you already know, unless your server is spectacular at describing the flavors you ask about; ours was not so spectacular... Can you describe...

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Love this ice cream spot, but left feeling really disappointed on my last visit. I noticed that there were some new flavors that I was curious to try and so I asked if I could sample a flavor. The worker seemed very friendly (older white lady) at first and explained that they currently do not give samples. I was just making conversation and was genuinely curious so I politely asked why. She responded with we used to, but we stopped during COVID, everyone 's favorite and rolled her eyes (whatever that meant lol). And so I picked a couple of flavors and proceeded to check out. When I handed her my card, I said well hopefully you guys are able to bring back samples soon. In the most genuinely n...

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Such a cute little shop! This is an ice cream shop located in the Village and it really takes you for a warmhearted treat!Dessert 5/5 The ice cream is so good and there are plenty of candies, chocolates and caramel apples to choose from. I definitely think this is a great option to stop by and get a treat. Price The price point is pretty reasonable! It's not novelty or expensive at all. Service 5/5 The servers are super sweet, cheerful and patient. They have great recommendations if you are a first timer!Ambiance 5/5 Classic ice cream shop vibes that is so endearing. Location 2/5 It is located in the Claremont village area so parking isn't that plentiful close by but the area is small so you...

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Bert Rocky's Cream Co is such a delicious place. Everything you have feels like you went to heaven and I can't get enough of it. The caramel apples are exquisite. Also, it's such a family friendly spot where wo can take our whole family and the kiddos and sit outside peacefully and relax to enjoy our desserts with our kids and parents. The staff are so sweet and hospitable and always willing to go the extra mile for their customers. I love the place and the surrounding peaceful family friendly ambiance. Always looking forward to visiting this beautiful sweet place!

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Ice cream is taste less. Not good costumer service, well at least to me. But to the caucasian couple they were being super helpful.I definitely it going back. Obviously they an issues with people of color.

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Amazing place, me and my daughter come here all the time. staff is super sweet, customer service is just over the top, hard to find now days. Oh and the ice cream, best in CA???? beyond a five star rating

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Great ice cream but man are their portions small for the price. A mini will give you two golf ball sized scoops for $4. And they don't offer samples. Typical Claremont.

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Awesome place, the worker made my feel very welcome and my peanut butter shake was so good.

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I had an English toffee handmade drumstick. Oh, my God... it was delicious!

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Super friendly staff and amazing treats! We can't wait to go back!

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