We booked 12 rooms. Rooms were good but most had silly little problems from no working TV, to cold water from Shower, no sink plugs,etc...all of which could have been sorted with little more care. Workers at the hotel tried hard but were not really used to working in a hotel as they didn't have a clue. large party of 28 for Christmas dinner menu was a complete disaster. Room layout for party was excellent but the food let the party badly down. Kitchen facilities didnt allow for heating plates so all food came out cold. Some was not cooked properly, most of our party complained about the main meal and didnt bother to eat the pudding. Coffee was cold due to them forgetting to turn on the water...
I booked as a last minute 1 night stay... then read the reviews. I told my daughter who I was staying with I think we 're going to be staying in the worst hotel ever going by the reviews I couldn 't be more wrong. Now it was room only so didn 't use any facilities. I booked a classic double/twin. We were checked in without issue, the receptionist seemed to offer for us to check our room first i assume following bad reviews. It was spacious, nice decor and clean. Well worth the money. There was a lack of toilet roll and only 2 pillows on the king size bed (which could be split in 2) i went to reception to ask for more of both. Pillows and rolls delivered within 5 mins, with another check we w...
Our room was fine. The main problem for us is that if you like chilling out in the hotel bar and having a meal, you have a problem! Last week I had an email from the Regency asking if I wanted a meal deal, two courses in the restaurant for £17 each, happy with that. I even got another email back confirming I'd booked extras. Now the problem surfaced, we booked in and by chance I asked could we have the food in the bar instead, and the receptionist didn't have a clue what I was on about, they hadn't done food in the evening for months! I was livid, we had actually changed from a different hotel as they had the grace to tell us that they weren't doing food in the evening during November. Imagi...
Booked for 2 nights with breakfast. Reception a mess with open Amazon boxes and paper everywhere. Lady there helpful . Power went out at 8am and no hot water, and obviously no breakfast. Asked for refund for 2nd night as not staying. Boy said manager in Manchester. Said I wasn't leaving until refund. Looked like he put one through (had receipt) but they took back the money the next day. Said power was a local issue a lie! The electricity company van was pulling up at the hotel as we spoke. Not the first time either.
Réservez une table maintenant
First time reviewer. I've stayed in hotels and hostels all over the world and I had to stay here 4nights for work. No hot water No air conditioning(probably a good thing as definitely wouldn't be clean) Lights sparked first morning and then wouldn't turn back on Dirty towels Dirty carpets (food stains, hairs) Beds were very very itchy although looked. Clean enough. Barely a reception desk. I complained about the hot water and lights only difference in the second room was the lights didn't pop out. Never again
Booked for 1 night b+b. Arrived and went to reception, girl on there didn’t seem to know what was happening Took ages to find our booking. Gave key to room 104, when husband went for shower no hot water. I then went back to reception who made no apology, told me to try room 105, still no hot water. Back to reception again to find 5 other people complaining of same thing. Receptionist said could be the boiler. We then decided to check out, no apologises from staff. Now fighting to get refund.
Booked at the last minutes so wasn't expecting anything much but when arrived there we were amazed. our room was clean and relaxing. The bed was comfortable and large also gave us sofa bed for my child. The colour theme of the room was pleasant. We had our breakfast outside terrace as it was lovely warm day.
They cancelled on me the late the night before the booking. I rang them and they couldn't give a ****, I couldn't get a hotel anywhere due to it being bank Holidays. I was attending a wedding travelling from Swansea, they ruined the weekend. The customer service is shocking.
Réservez une table maintenant
Will ignore your emails. Air conditioning was broken, we emailed them over several months asking for a refund. This was in the middle of a heatwave.
Dreadful hotel, avoid at all costs they let in vermin. The stench is unbearable wouldn’t advise at all.
