Il se peut que vous soyez redirigé
"The food was good. The service was somewhat slow as they used a new ordering system to improve over time."
Téléphone: +19195507444
Adresse: 771 Enterprise Dr, 27520, Clayton, US, United States
Ville: Clayton
Site Web: http://www.biscuitville.com
Plats: 15
Commodités: 11
Catégories: 5
Avis: 1211
I?m highly disappointed and disgusted with the service that I received at this particular Biscuitville location on September 28, 2022. I say that in large because there was no line upon my entering the facility. Despite that, it took approximately four minutes before I was even acknowledged while I stood there waiting to place my order. I was simply told that someone would be with me shortly to which I said okay. A black lady finally came over from the drive through to take my order appropriately two minutes later. She did so without greeting me or apologizing for the extended wait. I was flabbergasted by the time that it took to get service because there were only five cars in the drive through at the time. Moving along, two Caucasian men entered not long after I finished placing my order. An Indian gentleman that was working in the back came up to help immediately upon seeing them in line to take their order. I was aghast by the variance in service levels especially given that I was barely acknowledged upon receiving my food. But not only that, I wasn?t invited to come again upon departing. Keeping all of that in mind, I don?t want to say that the difference in service levels was based on race but it leaves me to ponder if that?s the difference. While I?m doing so, I?ll refrain from visiting this location in the future in favor of Bojangles or Dunkin Donuts and I?d encourage others to do the same, particularly minorities.
I wish I could rate this Biscuitville stand higher, but the wait is crazy! Line wrapped up to 70! You don't know if they?re short-staffed or bad administration, but literally waited in the ride through OVER 45 minutes and not yet on the window to get my food. If there was another place that served breakfast after 11 and Pepsi, I wouldn't come here, especially on a Saturday. Food is great, but they need help!
