I recently visited the Ardoe House Hotel Spa and unfortunately, my overall experience was quite disappointing. I had booked a suite to celebrate my daughter's birthday and create special memories for her and her mother. While the location of the hotel was convenient for access to various activities and destinations, several issues significantly diminished our stay. One of the main concerns we encountered was the lack of cleanliness in the room. Upon check-in, we immediately noticed hair in the drawer, which was unsettling. Additionally, we found stains on the furniture that made us question the room's cleanliness. The most shocking discovery was finding underwear under the dressing table tha...
I and my partner visited this hotel for a nice two nights. Upon arrival we were greeted by beautiful reception staff who checked in and answered all the questions we had. Room was nice, I have no complaints about it because it was clean and well maintained. The spa was very nice; not luxury, but definitely a perk of stay at the hotel. We visited the restaurant on a Sunday night, and it wasn't busy at all. The menu was very simplified so it was relatively easy for the servers to know. There were some substitutions on the menu due to stock issues that were not known to us at the time. My partner ordered a certain head because it was the only one with a page he can have. The main thing comes ou...
The Hotel itself: outstanding. The rooms are extremely clean and modern, while the main part of the hotel remains older and keeps it historical charm. Everything is perfect Food: not good. Breakfast was like rubber. Dinner and lunch…. Let’s say I had several reservations and they were all cancelled due to staff problems (on a weekend too) Hospitality: honestly, awful. The male staff seemed extremely nice, while the female staff were so bothered by anything I ever asked them. Not helpful at all, not accommodating, definitely didn’t care about the clients themselves… which is kind of a stressful situation to have on vacation Misc: you need to make reservations far in Advance for EVERYTHING…. D...
The views and the surrounding is amazing, very calm and quite. We were in one of the suites and to be honest we did expect higher standards. The room was big and the bed was ok but the furniture was very well used, the armchairs and the desk chair really need to be change. The room looked clean but you could see dust in many places as it was clean long time ago, we found a few stings on the sofa,next to the window , the cupboard where the fridge was , it was broken and then we found the Espresso machine fill with water that we did not know how long was there for and they did not even replace the used pot for the coffee. Overall we did really expected higher standards for this hotel and for t...
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The hotel was beautiful and the room was big enough with coffee machine, mini fridge and huge bed. Nice view in the gardens also. Nice spa facilities. Good full breakfast buffet The negative part was the jacuzzi was working for min and then for another min we had to wait outside and going back in when the bubbles started again. The restaurant was closed during christmas day even in my email a month ago they told me that will be open as normal that night. Also the timing for food service in the bar was not accurate. The first night they told us until but when we arrived in the bar at they inform us that the kitchen was closed. So no food the first night. Next night the same. Another time they...
Nice hotel. Rooms very nice but carpet very dusty and not just in corners. Bring your own beer. No draft beer in the bar so went for gin and tonic. Warm tonic as not kept in the fridge!. Guest were having to explain to bar staff what glass to use and which drinks by pointing at the bottles on the shelf. Shocking, considering the cost of the drinks. Hotel advertises fresh local produce but dishes on the limited dinner menu we're curries. Left the bar at to be met by someone vacuuming the corridor carpet. Difficult to know who's staff and who's guests as no badges, uniforms or identifiers. No duty manager, only the F and D manager.
We had a lovely stay at this nice hotel. The grounds and location are beautiful, and the rooms are stunning. The breakfast was excellent, and we enjoyed using the fantastic pool and jacuzzi. However, the only downside was the staff. They did not provide the excellent service we were expecting. The receptionist seemed disinterested when checking in, and overall, we did not receive much attention. Despite this, we would still highly recommend this 5-star hotel. Some additional training for the staff could greatly improve the overall experience.
Overall, we had a pleasant stay. The dinner was enjoyable, although the drinks were a bit overpriced. There was a good selection for breakfast, ranging from cooked options to continental. A special shoutout to the spa team, who were all friendly and welcoming. I particularly appreciated the young blonde lady who was informative while I was swimming, as well as the young man who diligently cleaned the pool floor. It is evident that they take good care of their facilities. We will definitely be returning!
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Amazing staff and lovely hotel. I stay here most weeks with work. The staff my my stay more pleasurable. Sandra is always super helpful. Michelle and Andrew are very friendly as well. Not to mention the lovely Lynnel who goes out her way to help in every way she can. Clean rooms. Amazing beds! Lovely gym and spa. Great breakfast. I couldn’t recommend this hotel enough. Lovely grounds. Parking. Spa! I’ll keep coming back that for sure.
Lovely place, friendly and helpful staff. Buffet breakfast was great. Decor in public hallways was a bit tired looking but nothing to stop being it being a very nice place to stay.
