From arrival lovely customer service, polite with smiles all around, staff were very welcoming and friendly.. Whilst seating Antonio’s has approached in a polite manner asking what drinks we would like and when unsure has asked what our favoured drinks were to help recommend with a brilliant knowledge of cocktails taking dislikes into account. The only thing letting this down from being 5 star was issues around cleanliness. On initial appearance looks clean, As you walk into the bar from the hotel lifts, you can see the material shredded and draping from under the seats, also down the side of the seat cushions left over food snacks, cocktail sticks protruding sticking out, could do with a cl...
Malmaison is what every hotel, as a basic standard, should be like! Everything from checking in to checking out was superb. The rooms were clean,comfortable, and quiet. Room service was quick and flexible with requests. The location was only a 3 minute walk from the city centre, but tucked away enough that you don't feel so close to the hustle and bustle. The bar and restaurant area makes you feel torn between going out on the town or just staying within the grounds and having an equally good time ! I was hoping to sample their spa to relax over the two nights, but it was fully booked. Nonetheless, I didn't need it. I returned home so much more relaxed than when I left, despite journeying to...
Okay so the starter came cold sent it back, I had the buffalo chicken which was lovely. The mains wow! The chef needs some new recipes the salmon was so bland it was awful. The rice or rice pudding it came with was just awful. Really was not worth the money, I’ve eaten in some lovely restaurants and this just wasn’t it. However the evening wasn’t all bad as was made terrific by a lovely waiter called Bismark! He was so friendly and polite, he went over and beyond to compensate. Lovely chap and to top it off he wasn’t even our waiter. Well done Bismark, we would return just to have you as our waiter. He’s the only reason it’s 3* and not 1* it would have been 5 if the food tasted at all good.
It was a wonderful overnight stay Staff were all friendly and helpful from check in to check out The room was lovely, full of all the amenities needed including a fridge to keep drinks cool The bed was VERY comfortable With parking right next door a big bonus. If travelling by train. Just a short walk from New Street Station Will DEFINITELY visit again
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Great hotel with very good facilities. All staff super polite and helpful. The room was lovely, lots of space, very clean. Some interesting art around the hotel. Only dropped a star for the cooked breakfast. Eggs Benedict and the full English both weren’t the best. The rest of the breakfast and service though was very good. Happy to stay here again.
Enjoyed a couple of nights here with the family. The rooms were clean and spacious. The breakfast was good and the waiting staff were excellent. If I had to be picky, I didn't think that the reception staff were particularly helpful or friendly. As the public face of the hotel, this could be improved, hence four stars and not five.
Just had a spa package including afternoon tea at the brasserie. Sonny served us and was brilliant, good recommendation and suggestions for cocktails. Then at the spa the massage and facial was super relaxing, very professional staff and advice from my therapist Katrina. A perfect afternoon!
The room was amazing and comfortable. Breakfast included (you can get free breakfast or pay £3 to upgrade I got the upgrade). You get free wine the day you check in. My only downside was finding the place. The sign was too small, we walked past it. But overall, it was a great experience.
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Great location 3 minute walk from station. Great breakfast, Friendly staff. Only downside is the bedroom lighting is too dark. My wife struggles with applying her make up in that style if lighting. Other friends have said the same
Great restaurant and great service from our waiter Bismark who was extremely friendly and helpful. The steaks were delicious and well cooked.
Warm Roasted Squash Golden Cross Goats Cheese Salad
Tomato Houmous Grilled Sesame Flatbread
Spiced Carrot, Red Lentil Coconut Soup
Hot Valrhona Chocolate Molten Pudding
Smoked Haddock Spring Onion Fishcake
Grilled Sea Scallops In Their Shells
Braised Lamb Shank Shepherd's Pie
Slow Braised Beef Massaman Curry
Sautéed Miso Mushrooms On Toast
Artisan Sourdough Bread Basket
