We stayed at Ellenborough Park over the bank holiday weekend and I can only assume this was reflected in the room rate. Because we paid £450 per night for two nights, which would’ve been no problem if the experience was truly as described “a 5 star experience”. However the reality was far from it. The room was at best a 4 star with dirty net curtains, limescale on the taps, marks on the walls and blinds held together with cable ties!! The common areas were dirty, the carpets in particular were covered in crumbs throughout and there was just an overall lack of attention to detail. We headed to the spa which although small seemed to have a few nice facilities. However the jacuzzi looked dirty,...
We enjoyed our stay at Ellenborough Park. We booked a garden room (59) as we brought our dog with us. The room was nicely furnished. It is quite spacious with a separate wardrobe/luggage room. The bathroom was big, but in our room inparticular there was no walk in shower, only shower over bath which is fine for us. Water pressure was incredible. Grounds were well kept and lots of places for you to sit and relax outdoors. Extensive fields which you can walk in, leading directly to spectacular views and towards the racecourse. There is a boot room where you can borrow shoes or jackets if you forget to byo but we never used this. Normal spa facilities were good but small. jacuzzi, steam and sau...
Great hotel. Staff is particularly nice including Adiel at the restaurant and Ana at the reception. Restaurant is very goodespecially breakfast. Nice walking trails around the hotel. Access to the SPA is nice but it could easily become crowded. My only suggestion would be to improve the music in the tea room..it is sleepy elevator musicbut that is a minor point. Rooms: 5 Service: 5 Location: 5
Great hotel. Staff is particularly nice including Adiel at the restaurant and Ana at the reception. Restaurant is very goodespecially breakfast. Nice walking trails around the hotel. Access to the SPA is nice but it could easily become crowded. My only suggestion would be to improve the music in the tea room..it is sleepy elevator musicbut that is a minor point. Rooms: 5
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Had a lovely afternoon tea here, I tried the strawberry tea and it was really nice, tasted like drinking warm squash but nice none the less ha, everything we had with the afternoon tea tasted amazing, deffo want to go again! Rooms: 5 Service: 5 Location: 5 Hotel highlights: Romantic
Absolutely stunning views and exceptional customer service. My colleagues and I dined at Ellenborough Park for Afternoon Tea and we had a great time. I would love to take advantage of their Spa and Hotel services next time. Service: 5 Location: 5 Hotel highlights: Luxury, Romantic
I would particularly like to mention the restaurant manager. What an absolute gem. I hope the powers that be recognise his dedication. Made our weekend! Again! Massive thank you. We will be back. Dr Grant McAree Rooms: 5 Service: 5 Location: 5
We had a lovely overnight stay for a family wedding. The staff were so friendly and very helpful, Ellenborough Park is so beautiful inside and grounds xx Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury
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Didn't stay just had lunch. But it's a beautiful place and the staff are very efficient Service: 5 Location: 5
Wonderful spa visit best massage ever from Lana and lovely welcome too. Service: 5 Location: 5
