I’m not thrilled about the interaction I had here yesterday in the drive thru. I ordered a sandwich, pulled up to pay, and noticed the current promotion: buy a $25 gift card, receive an extra $5 and a free bagel with cream cheese. I told the cashier I wanted to get that promo offer. So he grabs another employee to help him ring up my order (you could tell he wasn’t sure what to do), and hands me the gift card and a receipt that has my $5 extra. I figured the free bagel with cream cheese would be a voucher, so I asked “what about the bagel? Do I get some sort of voucher for that?” and the cashier said he wasn’t actually sure so he went and grabbed the other employee again for help. She helps...
Customer service here is horrendous. There were 5 people in line this morning waiting to order. I was first in line and had already waited 10 minutes while the sandwich maker spent forever making a sandwich for the previous customer. Then the blonde-haired sandwich maker sees her coworker in line and asked her what she wanted to order first (mind you, she was towards the back of the line). They proceed to fill her order while disregarding everyone else in line. Finally after another 5 minutes of waiting (at the front of the line), that lady finally asked what I wanted to order. She must have had trouble hearing since I had to repeat my order multiple times. Then she told us to head to the re...
I hate to complain but I just went through the drive thru and ordered a western sub turkey sausage for the bacon on an Asiago. I got the Asiago but nothing else was correct. I got sausage and deli turkey, cheese and cream cheese. Not even one veggie. Did they just sub veggies for the garden veg cream cheese? I order this all the time at this and other locations, and never had it made so bad. If you don’t have turkey sausage just tell me. I do eat pork so this was very upsetting. This brueggers is far from my house but I wanted the drive thru so I could bring my dog with me for a car ride. I didn’t noticed this mistake until going home. This experience was a one star but I’m giving it a few m...
I arrived at 7 AM on Wednesday, April 17, 2024, and was second in line. There were still a few of my favorite bagels available, and I waited for about 10 minutes without anyone greeting us upon entering. The person in front of me ordered one of my preferred bagels. When I reached the counter and asked for my choice, someone in the drive-thru requested the same bagel over the intercom. The staff member looked me in the eye and said that the drive-thru customer gets priority. I visit almost every morning, and being treated like this is not how I want to start my day. This was disappointing service.
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It was nice to grab a quick bite in the morning, I loved one out of three bagels The rest was ok. The service was slower than expected, but maybe because there were only two employees. The setting area was ok.
They do not wear gloves and frequently touch the food with their bare hands immediately after touching money/equipment. If you get sick from eating here, don’t be surprised!
Food is amazing always but if you try to go through the drive thru expect it to take minimum of 20 mins...I've sat in that line before for over 30 mins. Have no idea why.
The food is fine but the wait is horrible. I was in drive thru for 30 minutes. When I got to the window it took another 10 minutes until I got my stuff.
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They need more worked, those that were working overwhelmed. But food was yummy.
They asked me “do you want to tip 1$,2$ or 5$. So akward.” I’ll never be back.
