I had a terrible experience with customer service, particularly from someone named Nehemiah. I waited inside for 15 minutes as the first person in line while he focused on preparing food for the drive-thru, sweeping the floor, and then informed us that we could order at the kiosk. When I mentioned that I couldn’t use the kiosk because I had a coupon, I continued to wait. Eventually, I approached him to ask if I could place my order, and he snapped, "Can you wait?" When I explained that I had been waiting for a long time, he replied, "So has everyone else." I asked for his name, and he just told me to do what I had to do. I will NEVER return to that location, and if I could rate it with zero...
I had a disappointing experience at this Burger King. I waited 30 minutes for my mobile order while several cars went through the drive-thru ahead of me. They asked me to pull forward without explaining why, then completely forgot about my order. When I called for an update, I was put on hold and then abruptly hung up on. The dine-in area was closed even though it was listed as open. The staff appeared uninterested and unhelpful. Eventually, I had to meet the manager inside the restaurant to pick up my order, and she insisted I get out of my car to collect it myself. I won’t be coming back.
The wait in the drive-thru was quite frustrating. I’m not sure what the previous customers ordered, but they were parked at the window for at least 10 minutes. Now, onto my order: at least it was correct, so I’ll give them credit for that! The Hepper and cheeseburgers were very good. However, as usual, the fries were not fresh. It seemed like the staff spent more time on their phones than preparing fresh fries. It feels like young people today lack work ethic.
PLEASE READ. I typically avoid leaving negative reviews, as I have experience in the industry and recognize how tough it can be. However, I was really disappointed with this place. I ordered a chicken sandwich for nearly $6 and waited 16 minutes, only to have it carelessly thrown through my open car window. Upon taking a bite, I found it inedible. This was, hands down, the worst experience I've ever had at a fast food restaurant.
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I waited about 20 minutes in the drive-thru to receive my order. It could have been quicker, but it’s still an improvement over some other locations we've visited. Interestingly, there was only one person preparing the food while four employees were on duty at that time.
I recently ordered a spicy chicken sandwich at the drive-thru and ended up waiting 46 minutes to get it. This kind of service is unacceptable. Burger King definitely needs to reevaluate its management team.
I can't believe this is happening. I'm currently working on a house nearby, and I've been giving this restaurant multiple chances. Unfortunately, my order has never been correct.
Quick and efficient service! This is one of the best Burger King locations I've been to. The food arrives hot and promptly, and the staff are very friendly and welcoming.
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"The restaurant features a stunning array of shops, making it a perfect one-stop shopping destination."
I really enjoy their burgers, and the coupons they send enhance the experience even more.
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