Caffe Ritazza Newcastle Airport

It's after 5pm. It isn't busy. The back area is closed for *cleaning*. The area at the front is filthy. Tables with used crockery and spills on cleared tables. The staff are not busy and are physically leaning on the counters. I've never once actually thought of saying if you've got time to lean you've got time to clean but this could be the first time. A woman just knocked on the glass counter for service as there's no one behind the till. What a joke. I get this is an Airport but basic hygiene would be nice.

• Utile
• Pas utile
• Répondre

I was greeted by a very polite young man with exceptional customer service skills, who was very helpful and cheery. However, The young lady on the drinks station should definitely take a leaf out of the young man’s book as her attitude was disgusting. Scowl looks when asked if I wanted strawberry sauce on my frappe. No attention to time, my mothers flat white was luke warm once we were seated, Didn’t appreciate the attitude when we were nothing but polite back.

• Utile
• Pas utile
• Répondre

Absolutely useless staff two speeds dead slow and stop. We gave up and went next door for carry out. Went back and watched people inthe queue we were previously next too were still there 20min later that's over 30 min total Service: 1 Atmosphere: 1

• Utile
• Pas utile
• Répondre

Very poor service.. No polite.. They don't even speak to the customer.. Kindly train them. 2:00 Am : Service: Dine in Meal type: Dinner Price per person: £20–30 Food: 3 Service: 1 Atmosphere: 3

• Utile
• Pas utile
• Répondre

Walls and skirting boards filthy. Apart from that, the latte,s were nice. Meal type: Other Price per person: £1–10 Food: 2 Service: 3 Atmosphere: 2

• Utile
• Pas utile
• Répondre