Tuesday March 5 I ordered a mango blacked chicken salad for dinner on door dash when my order got to my the lettuce was wilted and old the tortilla chips in the salad were stale there was no bacon which was extra and they had left out the dressing. I called store to tell them about the issues and was told well what do you want me to do about it about three times and I said well what can be done because me order was made wrong I was told well there is only three of us doing tickets so if it's wrong oh well. I said that's not acceptable it's not my problem as a guest that you are short staffed. I told them about the chips she said it's stale because of the lettuce being on top of the chips eve...
contempt! if you plan to visit or order from california tortilla on veterans highway in langhorne, I suggest you go somewhere else! the customer service was not only lacking, but also the “supervisor” (laughing) was dismaying and extremely rude! Not only was my order made wrong, but when I called to ask that it was made new due to food allergies, I was laughed and then in touch so that she could command others. I explained to be lurking that I just wanted to make the food after request and said that I had to bring it back first. After she explained to her that there are people who cannot come, why they choose delivery services and explain to her what the Americans are with impediments law, I...
I placed an order through the website and unfortunately the burrito was missing from my delivery. I contacted the restaurant and spoke with Scarlett, who informed me that they couldn't send out another burrito and I would have to pick it up myself. I explained that wasn't possible for me and requested a refund instead. Scarlett mentioned that refunds could only be processed in person, but I reiterated that I couldn't come in person. She mentioned this was a policy set by her manager, Bobby. When I requested to speak with Bobby, Scarlett gave me his phone number. Unfortunately, Bobby didn't answer my call. When I tried reaching out to the restaurant again, they also refused to answer the phon...
They had nothing that I asked for . Kids meal was so cold and I told them very little chicken in the Kids meal of the quesadilla. THERE WAS HARDLY ANY CHEESE IN IT. NO KIDS CUP. THE HARD TACOS SHELLS WAS STALE. MY CALIFORNIA BOWL HAD MORE PEPPERS THEN ANYTHING ELSE. Only thing I enjoyed was the chips and guacamole. I used to like this place and went down a lot.
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This was an awful experience. Trisha wasn’t the least bit friendly. I didn’t a greeting, a thank you, a goodbye, a happy birthday or anything. In addition, she didn’t give the right dressing. Not to mention, she saw me walk to the bathroom without a key and didn’t bother saying anything to me. Poor customer service skills at its best.
Staff is great but clearly the owner doesn’t care about anything or anyone. The whole place is so hot I was sweating while waiting for food. This place continues to go down hill and it’s not the staff fault. There is a reason the place is always empty.
Love this place! the service from Lauren was great, she was very friendly, efficient, and best of all the food prepared was just to my liking. Will be coming back again!
Run far away from this place I just had the 3 tacos chicken tasted like it was old and burnt it was prolly made 8 months ago, my girl got diarrhea my stomach upset.
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Over all an amazing experience, the workers were very polite and helpful. The food came out quickly and was delicious. I highly recommend trying!
Fast service and high-quality, fresh food makes me want to return for sure.
