Reason for my 3 was because staff were sitting on the shelf with their bottom but jumped off as I walked in to serve me and the place wasn’t too tidy as well as staff appearances and uniform it turn me off right away they move quickly/attentive but the entire image wasn’t how I would expect. I almost walked out but the fact they were still quick to serve me I stayed and the first staff made a ice cream for me very unpresentable so i ask the female to remake it more suitable and she did but they definitely can use some retraining and better supervision. Their intentions were good but phones laid everywhere the food is made and the sitting on the counter were food is prepared was a shocker.
I have been a long-time supporter of this restaurant, but I have been very disappointed with how the employees have been conducting themselves lately. Firstly, they should not be sitting on the counter where customers can see their underwear. Secondly, the music playing with explicit language is inappropriate, especially when families are present. I have only tolerated it in the past when I was the only customer, but on my last visit, there was a father with his children and the vulgar language continued to blare out. Additionally, the restaurant is cashless, which was not communicated clearly.
I have been a longtime supporter of this restaurant, but I have been very disappointed with the behavior of the employees recently. Firstly, employees should not be sitting on the counter where customers can see their underwear. This is especially concerning when they are serving customers. Secondly, the music with explicit language playing loudly needs to stop. I was willing to overlook it when I was the only customer, but the last time I visited, a father came in with his children and the volume and explicit lyrics did not change. It is an ice cream shop, not a bar!
Definitely one of my favourite Carvel locations! I try to come on Wednesdays because there’s a buy one, get one free for soft serve on those days and it’s like a little treat. There’s an older white male that works here who is so kind and very respectful. He’s so helpful and patient when it comes to serving up your ice cream. There’s a multitude of flavours in this location like Banana which I’ve never tried (but is so good Everything is super clean here and the ice cream is creamy.
Réservez une table maintenant
Delicious shakes and the most pleasant polite young lady who took my order!!! Give a raise to your Friday night May 7th shift!
My kids insist on having their birthday cake from this Carvel location.
Great cakes,great shakes,great ice cream !
I have a little chocolateshake.
Réservez une table maintenant
do I love carvel eis?
Excellent service.
