Casa Vieja Mexican Grill

HORRIBLE DESERVES 0 stars. Me my family decided to go out for Cinco De Mayo i chose this place because i had been here with food club enjoyed it. First let me start by saying this was the worst dining experience i’ve ever had. To start our party consisted of 6 adults, a 2 year old a 1 year old. It is also important to note that i am the only person that has been here before. We were seated and ordered our food. They came out with most of our food with the exception of 2 people. I noticed my order was wrong(number 8 with chicken) i received beef instead. I politely notified the waiter this visibly irritatd him because he rolled his eyes, huffed rudely walked away. The people who already got their food are eating. Suddenly the waiter comes back and says to one of our party “thats her food” The waiter proceeds to tell him that he’s eating the wrong order so he replied “ this is the order they gave me so i thought it was mine but i’ll just keep this order my original order since i’ve already eaten half of it” (Its important to note that they both ordered similar items one with one without tomatoes so it was an honest mistake) So about 10 minutes pass she still has not gotten her food so we asked him about it he said “well he ate her food” i proceed to explain that he is just going to keep it and pay for it his correct order but she still needs her order. The waiter rudely walked away returned with a thin bald gentleman who they said was the manager(not pictured in slide) I explained the situation to which he replied “well why did he eat her food? I’m sure the waiter called out the order before he gave it to you” At this point i’m shocked because what kind of manager blames the customer refuses to bring her order? Another guy comes pretends to help walks off they all (about 4 other employees are gathered near our table at this point) started making racists remarks, mocking us in Spanish not knowing that a person in out party is fluent in Spanish. At this point we are all upset ask for our checks so we can just go! Why they refused her order puzzles me??

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On Tuesday April 23, 2024 was our first time eating there and our services was terrible. My daughter ordered 12 Shrimps and she didn’t even eat it because it was not what she expected for it to be. Today Wednesday April 24, 2024 at 10:04am I called the store and spoke with “Ricky” about our service and he didn’t have any understanding on what all I was explaining to him so he could fix the problem. Keep in mind that I still have the Shrimps and I’m willing to return it but yet he said that ain’t nothing that he can do

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Food is always good.. servers are polite. Never a wait for a table and prices are reasonable.. would recommend for anyone who likes a good Mexican meal.

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The food is always good and the service is amazing. One of our favorite places to go.

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Delicious authentic Mexican food. Beautiful homey atmosphere. Great Margaritas

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