Chili's Grill Bar Restaurant

I WISH I COULD GIVE THIS RATING A BIG FAT ZERO-BECAUSE THAT 'S WHAT IT DESERVES. This experience was only a total of 15 minutes, but it was one of the worst customer service experiences I have ever dealt with. We entered and were seated, not really greeted very warmly, but it was whatever. As the hostess pointed us too our table and walked away, my group looked at each other in disgust because the table we were seated at had food on the table and crumbs on the seat of the booth. Since the restaurant was completely empty at lunch 12 noon on Saturday (honestly that should tell the restaurant there is a sign they are doing something wrong , we moved to another table. As my sister sat down, I re...

• Utile
• Pas utile
• Répondre

Clean restaurant, our table was nice and clean as well. Great service, our server was Tony who we had once before and who remembered us on this visit. Drinks came fast and refills were brought without asking. We started with the Texas fries and these were amazing, hot crisp fries, plentiful cheese, green onion sprinkled liberally and bacon crumbled on top. Two sides of ranch dressing for dipping were included and that was just the right amount for a full order. We had the fajitas, mine were all shrimp and the other was the chicken and beef combo. The fajitas toppings tower was good looking on the table, the ingredients were nice and fresh and there was sufficient toppings for our fajitas. Th...

• Utile
• Pas utile
• Répondre

I arrived a little after 6 pmon a Monday for take out , the place was not crowded. I ordered the full rack of classic ribs, the signature item, as take away. It took 25 minutes. I gave the order at 6:10 and got into my car for the first time at 6:35. They had given me two boxes, which seemed odd, so I looked inside. There were no potatoes wedges and just a yellowing thing in foil. I went back inside. I think you got the order wrong. I said. What 's that? showing the thing in foil. Mashed potatoes said the bar tender/server without inflection. and the potato wedges? We 're out she said without inflection again. I 'm allergic to garlic only then did she ask if I 'd like fries. So they are maki...

• Utile
• Pas utile
• Répondre

Gotta say I was really disappointed in my visit to this Chili 's. We were seated right away, which was about the only bright spot of the meal. My son wanted to order one of the specialty drinks on the kids menu, but was told they no longer sell the one he asked for, but he would still order the blue one if he wanted. About 10 minutes later, our waiter comes back and says they no longer sell any of those specialty drinks, so he would have to pick something else. My Dad and I shared the $20 meal for 2 and picked the fried cheese as our appetizer. Hey guess what? Turns out they don 't sell that anymore either! I just looked at our waiter and said So is there anything on this menu that you do st... Réservez une table maintenant

• Utile
• Pas utile
• Répondre

I saw a sign on the door about signing up for the email club to get complimentary chips and salsa, so I did that. The chips and salsa were decent—I consider myself a bit of a salsa connoisseur—and had a nice kick with good flavor. I ordered chicken enchiladas but without chicken and swapped the sour cream for jalapeños. They were actually pretty tasty, but they came with NO SAUCE?! I ended up pouring the remaining salsa on top, which made them great, but seriously, they tried to serve me dry enchiladas! Also, there wasn’t a vegetarian enchilada option, so I still paid for the meat that wasn’t in my meal—definitely a pet peeve of mine. My boyfriend was happy with his "pick two" combo of c...

• Utile
• Pas utile
• Répondre

This Chili's location is quite good. It has been recently renovated and offers a pleasant family-friendly atmosphere. The service is typically satisfactory, especially considering the value of their 2 for $22.00 deal. I enjoy the lunch specials, and a few of the entrees have become my favorites. The fajitas are consistently delicious, and the honey chipotle chicken crispers are fantastic. I tend to avoid the steaks and ribs, as the steaks are likely tenderized, and the ribs often lack meat. Overall, this location is excellent; although I've encountered some issues over the years, they have always handled them well. While Montgomeryville has an abundance of dining options, if you're in the mo...

• Utile
• Pas utile
• Répondre

I brought my 2 daughters to Chili's North Wales on 5/16 about 8pm and could not get seated. We walked in and nobody was waiting in front of us. We waited close to 10 minutes when someone finally rushed by us and said they would be with us soon and had to clean a table for us. I'm not sure why they said that as it looked like there were plenty of empty clean tables. We waited almost 10 more minutes and saw the same person on a phone in the back of the restaurant near the bar. After feeing like we were completely ignored we left disgusted and went across the street to Smokey Bones and were seated right away. I don't think we'll be back, there are way too many great choices in the area that act...

• Utile
• Pas utile
• Répondre

Bottom Line: Chili's isn’t anything special, but the service here was fantastic. People keep insisting I go to Chili's, and honestly, I could happily live the rest of my life without eating there again. The atmosphere feels like fast food with a dash of cheesiness, and the food is mediocre and overly processed. However, I have to commend the service during my visit this past weekend. We were warmly greeted right away, the bartender happily changed the TV channel for us, and our waitress was friendly and attentive, despite the fact that we only ordered chips, salsa, and drinks. Plus, we were conveniently able to walk back to our hotel at the Courtyard right next to the restaurant, which was a... Réservez une table maintenant

• Utile
• Pas utile
• Répondre

I've stayed at the Courtyard several times and this spots real convenient. BUT (and there's nothing good comes after but) they continue to disappoint. Last time the bar maid felt she was way too good for the place. This time the bar guy was trying his best with way too many patrons while most of the staff stood around talking. After 20 min waiting I left. Face it, Chili's food isn't the greatest. The only leverage you have is service and this place continues to fail miseraby

• Utile
• Pas utile
• Répondre

The absolute worse. Food is never fresh. Customer service sucks. Avoid this establishment. Depending on how close you are to KOP that location is MUCH BETTER.

• Utile
• Pas utile
• Répondre