Il se peut que vous soyez redirigé
"The sofritas were tasty, offering all the usual options. A great choice for quick dining!"
Téléphone: +13398839994
Adresse: 450 Paradise Rd, Swampscott, Massachusetts, USA, 01907, United States
Réservation, Réserver
Ville: Swampscott
Site Web: https://www.chipotle.com
Lundi: 11:00-22:00
Mardi: 11:00-22:00
Mercredi: 11:00-22:00
Jeudi: 11:00-22:00
Vendredi: 11:00-22:00
Samedi: 11:00-22:00
Dimanche: 11:00-22:00
Plats: 3
Catégories: 5
Avis: 1925
I can't believe I'm saying this, but I completely agree with the other negative reviews about this Chipotle location. The staff in Swampscott are incredibly unprofessional. The restaurant was almost empty, yet they seemed more focused on chatting with each other than attending to customers, leading to long lines. I've never seen a restaurant this dirty before — trash was overflowing, and there were no napkins to be found. The food was either extremely dry or unavailable altogether. My order was wrong, and when I asked for it to be fixed, the reactions I received were eye rolls and what seemed like anger as my incorrect burrito was tossed into the trash. They really need to pay attention! The...
The burrito itself was overstuffed, which sounds good in theory, but it ended up falling apart and I had to finish it with a fork and knife. The service could have been a bit friendlier. Don’t get me wrong, the staff wasn’t rude—they just seemed a bit distant. I did appreciate that when I asked for chips and salsa, they happily provided me with all three salsa options. However, I wish there were more salsa choices, as mild, medium, and hot don’t feel sufficient (and the hot wasn’t very spicy at all). It would have been nice to see options like jalapeños or other vegetables, as well as a choice between white and wheat tortillas. Overall, Chipotle is still a good option, just perhaps not thi...
The food was outstanding—absolutely top-notch. I tried the new vegan chorizo, and it was delicious, much leaner compared to the sofrito, which always appears to be swimming in oil. The guacamole was fantastic as always. Unfortunately, the service left a lot to be desired. I noticed the staff mostly standing around in the back. A few teenagers even mentioned they had only been helping for about 10 minutes. I'm aware that everyone works hard, but so do I—I work from home. As Bill Belichick would say, just do your job.
We visit the Swampscott location fairly often, and as some reviews have pointed out, a few of the younger staff members could improve their customer service skills. However, last night (11/1/16 around 6 PM), the staff was fantastic. A couple of unhappy customers shouldn't reflect poorly on the entire team. The restaurant is always very clean, and we've never had any issues with the food. Great job! Réservez une table maintenant
I haven't gone to this location for a while. It used to my at least once a week place and then I just got tired of it. I decided today I really wanted my chipotle fix again. After a few bites I threw the entire thing away. Nothing was fresh. Tasted like a big mix of old overly salty wilted food. Disappointing. Also staff all looked like they were miserable. Not recommended.
I'll always remember my first barbacoa burrito; it marked the start of my love for Chipotle. Fortunately, I didn't try it at this location, or I might not have returned for another. The salsa tasted old and was definitely not fresh. My burrito was wrapped so loosely that it fell apart easily. The quality of the food at this location is subpar, and I won't be coming back.
I've been coming here for years. They started off rocky with staff learning, but the food was worth it. They eventually got better, but lately there is a lot of staff turnover and staff are rude at times. I would give a better rating just for the food but staff makes a difference. They charge extra for everything where other locations don't.
