Chipotle Mexican Grill

Okay, so here?s the deal. My daughter is a picky eater and her favorite place to go is Chipotle. She orders a bowl with white rice, sour cream, and cheese. That?s it. For years, I?ve been going into this place ordering her this specific item that is qualified as a 3 Pointer (Google it) and 75% of the time, the young people working the line want to argue about what it is like the own the dang chain. They THINK I should pay $9 and call it a veggie bowl. An item that has no veggies on it. And trust me, I?ve tried replicating the rice, sour cream, and cheese to save me the hassle and it?s not the same for her. She loves Chipotle, and I wish did. This is review is to say, please, when I come through with my daughter in tow and ask for rice, sour cream, and cheese, and I kindly say, yeah, it?s a 3 pointer. Just say, okay. And write 3 pointer on the lid. There?s no need to argue with the customer. Even if you think you?re right, who should always be right? The customer. There?s no need to flip your hair and run off in a tizzy when I ask to speak with a manager. It?s just that simple, write down 3 pointer and move along. We all just want to freaking eat and make sure our kids eat. Not pay $9 for a scoop of rice, sour cream, and a sprinkle of cheese. Seriously. It?s not that hard to comprehend. I?m okay with paying $5.50 for the bowl but not $9.

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I used to think this was the best Chipotle location in the whole world but it's gone downhill so much unfortunately. I'm ready to drive 20+ minutes round trip to a different location for a better experience. The quality has just gone down so much and so has the quantity. Rice has been cold and underdone, chicken quality is lower, and chip bags not even CLOSE to halfway full. That and my bowl will have a tiny scoop of rice in it. It's so upsetting because I really used to love this location but it's not even worth going to anymore. The pic attached is my bag of chips (untouched) when I brought it home today. So disappointed that it wasn't even a quarter of the way full.

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Last week I set two commands from the app on separate days to be picked up at 2:40. Both times I came at 2:50 to work on my way to work, and neither time was my order started nor. They were 10-15min too late; as you can see, there is only one or two in the branch, so there were not as busy as they were. The person in the register just apologised us? sometimes too late. This is unacceptable. More than enough staff to handle online orders. On top of YOU guys price increase, what seems like weekly now, servings are terrible and the service is cruel. As you can see in the first picture, the guy in the gray sweat pants is waiting exactly like me, over 10 minutes late.

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I love chipotle but this location is absolutely gross. Every table dirty with food and floor had food everywhere. Bathroom nasty , Trash under the drink machines Kids working are rude , no one was in line when I walked up to order she just stared at me did even say hi , food mixed in other food bowls. It?s been like this the last few times I?ve come here . Pretty sad

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Employees had poor attitude. Sour cream was completely liquid. Most of the tables were dirty. The drink machine was watery. All the lemonade drinks are empty. The bathrooms where filthy. Our burritos were spilling everywhere. Good food though.

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