"This place need the rspca to go there. The animals are in a terrible condition. A pig collapsed and we had to cut short our time with the animals. This was supposed to be a fathers day outing, turned into a fathers day nightmare. Service in the cafe was just as bad. Staff too busy talking to both taking our order."
First time visiting and most likely the last time. Cafe was good. No issue here. Like many cafes it serves what you 'd expect. However. On walking down a path to the left of the cafe, following other people, we came to a gate with a public access sign on it. As a group we chatted about having a walk and which path was the public right of way (there were multiple). At which point we were met by a member of staff abruptly saying do you have wristbands . No was our reply. We were told you had to have wristbands to go into this area. I said but there is a public right of way here and what felt like very reluctantly the member of staff said yes and that we could use this path and go up the hill....
The facility has potential but is currently appalling. Arranged to meet friend with her daughter (aged 3) Went into initial cafe which only had 2tables occupied staff (4) were pleasant but talking amongst themselves. Went through to check if friend had gone through payment area confronted by lady who persisted in saying her rote learnt …”have you booked, etc etc’ I repeatedly tried to politely interrupt to say I was just looking for my friend. This mature member of staff lacked any Emotional Intelligence. She repeated this protracted ‘rote learnt’ sales pitch when I eventually paid to enter. Fairy Trail, is exactly same as every Trail be it Halloween, Christmas, Easter so if you’ve been once...
Came for a family breakfast, and had the farmers breakfast basically a full English). The menu included a smaller version, breakfast baps, and what looked like a couple of decent veggie options. At £8.95 I was expecting a treat but in reality it was a very basic, fairly uninspired offering. The sausage was ok but on the dry side, the bacon was cold, and just a single hash brown. For the price, I would've expected maybe some fried bread or mushrooms or something else. It was ok, but not good value when nearby pubs do a much more hearty breakfast for less money. Most disappointing was the coffee a very weak Americano and a flat white which was actually a latte, not a flat white by any descript...
Do not waste your money at this restaurant. It cost us £57 for 3 children and 2 adults to visit Santa. Santa was great and the gifts were good. The circus men outside were amazing and the kids loved every second. However, when we went to get food, burgers were priced at £9.95 each. The quality seemed low, like economy burgers from a wholesaler priced at £10 for a box. As a former burger van owner, I refused to pay that after already paying the entry fee. The staff on the van were rude and the manager who let us in seemed uninterested in welcoming families. The fire pit was small and did not meet Covid regulations, as neither staff nor customers wore masks. Overall, the experience was disorga...
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My friends and family have been to this café multiple times, and each time we always notice the poor customer service from the male server who has been working there for some time. He is always in a bad mood, refuses to accommodate any changes to the menu, and is often rude in his responses. Many times, he claims that certain items are out of stock, but it is obvious that he simply doesn't want to make them. Despite the café serving delicious food and desserts, it is unfortunate that one staff member's behavior makes us hesitant to come back.
A day out at the farm. The staff did not intervene when two eight-year-olds ran into the baby and toddler soft play area and knocked over the little ones. There were no sandwiches or affordable wraps available for under £10, so we ended up having chips for lunch. We spent a few hours there, but it felt quite expensive for what we got. The new play area was lovely, but it already had some graffiti from tweens on it. They should have more staff monitoring the play areas as the zip line was also being misused.
We visited for lunch and to introduce our friend to Churchfields ice cream. The menu available was totally unrecognisable from the one on the website with very limited choices. This needs rectifying However the food we chose was tasty, hot and served quickly. The staff were friendly and helpful. The drinks were nice and hot too. The ice cream flavours seem more limited these days but were tasty
The ice cream was at best mediocre and grossly overprice. In addition the gentleman, although there was nothing gentlemanly about his behaviour, taking orders and card payments would benefit from some intensive customer service skills training. However the young lady with long blond hoar actually serving the ice cream was delight and extremely helpful.
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My previous review (2014) was 5* and we've returned many times but not since March 2020. However a recent visit revealed this place has sadly changed beyond recognition. The menu is now just overpriced burgers and sandwiches etc. It's very commercial and no longer has the lovely farm atmosphere we used to enjoy. We won't be coming back.
This place need the rspca to go there. The animals are in a terrible condition. A pig collapsed and we had to cut short our time with the animals. This was supposed to be a fathers day outing, turned into a fathers day nightmare. Service in the cafe was just as bad. Staff too busy talking to both taking our order.
