Il se peut que vous soyez redirigé
"Missing half of order and the milkshake we did get was missing it's mix in."
Téléphone: +12109469700
Adresse: Pat Booker Road, 7917, Live Oak, United States Of America
Ville: Live Oak
Lundi: 11:00-21:00
Mardi: 11:00-21:00
Mercredi: 11:00-21:00
Jeudi: 11:00-21:00
Vendredi: 11:00-22:00
Samedi: 11:00-22:00
Dimanche: 11:00-20:00
Plats: 7
Commodités: 2
Catégories: 4
Avis: 719
My wife and I decided to visit Cold Stone Creamery for the first time, post-dinner, to satiate her ice cream cravings. The experience was nothing short of delightful, largely thanks to the exceptional customer service we received. Our server, Iana (I hope I’m spelling her name correctly), was the epitome of hospitality. She proactively offered us samples to help us make our choices, a gesture we noticed she extended to other customers as well. The atmosphere in the shop was buzzing with energy, yet it felt personal and welcoming. Right after us, a couple received equally attentive service, with Iana offering to make fresh cones for them. This level of care and attention to detail set the tone for our entire experience. As for the ice cream, it was exquisite. I opted for an almond milk milkshake, which was rich and creamy, exceeding my expectations for a dairy-free option. My wife's vanilla ice cream was equally impressive, capturing the classic flavor with a luxurious twist. Cold Stone Creamery has undoubtedly become our new go-to spot for ice cream. The combination of mouth-watering flavors and stellar customer service has left a lasting impression. We're already looking forward to our next visit!
If you look at all of the reviews on Yelp that are under 1 year old, they are all one star. While I didn’t not experience anyone rude, I was charged triple the amount of what I should have been charged. Over the course of weeks I was made to jump through hoops by having to contact corporate multiple times, contact the store directly, and I had to make two extra trips to this location, all before I received a gift card. I was also told I couldn’t use this gift card for anything on the day that I picked it up, and that it could only be used on a different visit. It seems that the staff at this location aren’t good at communication, and base on other reviews, customer service isn’t this location’s priority.
