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"Ordered 2 medium ice creams, both should've had cookie dough ice cream but it tasted like bananas and the ice cream was NOT mixed well with our toppings. Worker didn't seem to understand English too well. Overall very disappointed in my experience"
Téléphone: (+1)6094261509
Adresse: 72 Princeton Hightstown Rd, United States
Réservation, Réserver
Ville: Hightstown
Plats: 0
Catégories: 5
Avis: 45
I asked if I can get 3 flavors in one cup and she said yes. I wanted the strawberry blonde creation the chocolate chip devotion and a scoop of mango. The main flavor I wanted was chocolate devotion. The worker made one flavor and I told her after I wanted 3 flavors and she mumbled and said I thought you meant mix ins. The worker had poor English, which caused the miscommunication , the ice cream I received was very messy and too sweet, if I had known I could get one flavor I would have gotten the smallest size in Chocolate. Overall poor customer service messy ice cream and a waste of $6
The ice cream is tasty, but the staff is quite rude and unfriendly. I ordered my items, and the person who served me gave me three scoops for a medium tub. My friend ordered a large milkshake, but instead received a small one. When I asked for my ice cream, which he had prepared earlier, he seemed completely confused. He then went to the freezer and carelessly threw the ice cream on the ground in front of me. Is there really no training in customer service here? I would rather go to Dairy Queen.
Today, I went to this restaurant with my friends and unfortunately, I found a hair in my ice cup, which was quite disgusting. When I asked for a refund, the staff ignored my request and continued to greet other customers, which made the experience even more unpleasant. The overall cleanliness of the place was already questionable, leaving me with no desire to return. I cannot recommend this restaurant!
We love ColdStone and this Coldstone servers good ice cream. But the custom service is horrid to non existent. The manager/owner was rude to unpleasant all the time we were there, it felt like he was doing us a favor providing ice cream.???????? As much as we loved the ice cream, I would really think twice about going there with this kind of attitude. Réservez une table maintenant
I found hair in my ice cream, so I immediately sent feedback to the company. I got a reply from the store they wanted me to exchange the old ice cream (which I threw away the day before) for a new one?.I have never been asked to exchange an ice cream I bought a day ago?congratulations Cold Stone?..I will not spend any more money at your stores
came here a few times because of their milkshakes and they were good. but this last time they had someone new, probably summer aid, and not only did they give me a smaller cup than I ordered, which I did not notice until I was gone, but the milkshake was also mixed over too much milk in it. will seriously reconsider the return.
We ordered delivery, and I got two "Love It" waffle bowls. Instead, we received one "Love It," one "Like It," and two sugar cones, even though the menu clearly stated "waffle bowl." When I called to address the issue, the owner was helpful and offered to give us a free waffle bowl on our next order.
Ordered 2 medium ice creams, both should've had cookie dough ice cream but it tasted like bananas and the ice cream was NOT mixed well with our toppings. Worker didn't seem to understand English too well. Overall very disappointed in my experience Réservez une table maintenant
