I have already filed a claim after the incident occurred with a phone representative and have yet received an update or have been compensated appropriately for what occurred during my stay. Monday April 3, 2023 at approximately 10:30am, an unknown individual who didn’t identify themselves knocked on the door and immediately attempted to enter the room. They didn’t wait for an answer they just opened the door. Luckily the security guard lock was on and the unknown individual could not completely open the door. Soon after they realized that the lock was on, they immediately went on the elevator. This encounter made me extremely uncomfortable and scared. Thankfully, my partner was there during...
My experience at this restaurant was disappointing. The facilities were just okay, but what really stood out was the poor customer service and lack of satisfaction. We stayed for two nights in three different rooms, all of which were around 78 degrees due to HVAC issues. Despite reporting the problem to the front desk, the solution offered was simply to open a window. When we asked for a room change, the manager refused, even though other employees confirmed there were available rooms. We also requested a refund to switch hotels, but were denied. When I tried to express my discontent via email, the address provided was invalid. Despite reaching out to corporate, I never received a call back...
The property is far from new but much better than some reviews have portrayed. My wife and I had a long term 7 night stay and certainly got the chance to know the property. I am a Titanium guest and was placed on the 10th floor (room 1002) which has a small balcony. Floors 9 10 are on the concierge level. The club room was open Monday to Friday evening with light fare (including a hot breakfast) and an honor bar. The room was cleaned daily with no questions asked. The workout room is top shelf with Peloton bikes and treads as well as free weights and a lot of other equipment. The staff during all encounters was friendly and helpful. So why not five stars. The property is not new, but not fal...
My family was staying at the hotel and we had dinner Saturday night. I can say that coppers has the best food in town and the best, caring, attentive and amazing people working there. We were so happy because we finally met chef Bradley Freckleton, he was walking around the dining room, making sure everyone was enjoying the moment. He was so attentive to each table. He takes coopers to another level. An outstanding chef!!! Maria the restaurant manager she was amazing as always, she came to our table making sure the food and drinks were to the perfection. She is an outstanding manager with high standards of F&B. The servers were amazing Guillermo, Randy and a lady that I don’t remember her na...
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Stood here 2 nights for a wedding. One of the worst hotels I've stood at. First 1 role of toilet paper for 3 people 1 bar of soap. Every hotel I was at offered free coffee all day not this place it cost $3.96 cents a cup. No exhaust fan and very dark bathroom. Hated the elevators and parking. The brunch which was paid for wasn't great I had to ask for bread there was scrambled eggs bacon and sausage bagels and muffins and fruit. No waffles or oatmeal. At any other hotel this is free. Continental breakfast which isn't great was better than this paid for brunch.
Although we did not stay overnight, the conference facilities at the restaurant were excellent. Following our performance in a lovely ballroom, we were impressed by the buffet-style lunch. The food was delicious, beautifully presented, with stunning desserts, and the vegetarian/vegan options were impressive as well. The staff, some of whom were exceptionally friendly and personable, ensured all our needs were met. Even those who appeared stern took the time to address our requests, demonstrating their professionalism and good nature.
Our last night at the hotel, the valve on the heater malfunctioned in our room(608).The room was so noisy. It definately disturb our peace. The maintenance person made an attempt to fix it but it was late and his shift was about to end. Eventually the noise subsided. But I was so nervous that something bad was going to happen in the middle of the night that I couldn't rest. It's too bad that experience left a lasting impression.
I was disappointed by the lack of acknowledgement for my birthday. The room had noticeable chips and tears, and the window was dirty. My requests for extra pillows and a higher floor were forgotten. The breakfast buffet at Cooper's Mill was cold, but the evening drinks were enjoyable. I had a great experience at Ruth's Chris for a party. There was a lack of information regarding room service and restaurant options on the TV.
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We went here for a wedding. As an event venue, it was beautiful. The hotel itself is great. The rooms, well at least my room, was a little too small and a bit dark. Not my general taste. I got a room with double beds but didn't realize it would be double full-size beds. That could have totally been my lack of reading.
I recently stayed at this hotel and it continues to disappoint with each visit. The carpets are stained and poorly maintained, leaving a negative impression.
