Costa Coffee - Réserver une table

Our order was wrong twice, everything was absolutely filthy and the employee ‘damien’ who claimed to be the manager was the rudest person I have encountered in the service industry. When we asked for a refund he refused to work out what was due so...we had to do it ourselves. Shrugged to every comment we made and was incredibly argumentive when we simply advised why we weren’t happy with what we had received. When I said it was disappointing no one had apologised he shrugged and said ‘not my fault’ after some time we eventually got our refund and I asked him to confirm he did not wish to offer an apology to which he replied no. No apology. I have emailed costa a complaint so will await their response. With so many other coffee shops in Staines I would strongly recommend going somewhere else!

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croissant could be crispier, didnt taste home made, tasted out of a packet, but shop tidy, and relief that there is no dogs in there as pret a manger are now letting them in and i wont be going there as this is a health...and safety issue especially if you are allergic to dogs. Nut allergies, dog allergies its all t and the same and if they listen to dog owners what hope have we got. Will go to cost in future, starbucks and pret a manger no

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Conveniently situated for shopping and the car park (paid). Decent coffe for a chain. selection of snacks to go with it I've enjoyed Biscotti toasties and Sausage roll, all reasonable value. Sevice is generally good and friendly but can be a bit slow at busy...times. I like that you can sit inside or out with no traffic as the mood takes you. I use it regularly at the end of a shooping session and before going home time to chill! :

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Staff were peasant enough, had to clear and clean our table, seen other customers doing likewise, limited unappetising food selection at a the counter, slow service, the place looked and felt dirty, won't be returning.

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Had a great atmosphere, the staff were so lovely and friendly. Even when busy were ensuring it was all clean and nice. Amazing service

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