Costa Coffee Hayes

This is a chain of coffee restaurants. They sell different types of coffee and frozen drinks. Their prices range from being used in the store to taking away. If you take out, there are cheaper discounts. The location is very good, just outside the supermarket, so if you want to buy some food or coffee before going to the supermarket, you can go here. The store provides restrooms, but you need to ask the staff for the key to open it. The store feels very big because there is one outside Parking lot so very convenient. It's worth a reminder. I don't know if it was a hot day when I came here, but they didn't turn on the AC. It was really hot. In addition, the staff's service attitude was very g...

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From when they renovate absolutely atrocious. The place is much smaller there are no outside tables and generally looking like a canteen rather then a coffee shop . Hope that renovation was done for free because if they actually paid for it then they paid for having them shop massacred . Whomever I know and was a regular customer complaint about it . The other problem is that the new staff members are so much far as a quality from the old team this place used to be good and I used to go there every day but no more now too many bad decisions one after the other from the management and mark my word this place will not survive much longer

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I just visited this place for a coffee with my friend. We ordered latte and I made sure the till person knows I needed soya milk in it being lactose intolerant however, with the way I suffered after that, makes it evident that soya milk wasn't used at all. I just had to go through stomach aches after that and ofcourse the resultant diarrhoea follows it. So, never visiting again. Thanks for such a pathetic service. Thanks.

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Ordered Costa coffee which is hot. They wrap cling film round it it spills in delivery drivers bag/box. Hot liquid lets if steam. Can’t escape so makes cup soggy and leaks. When you complain to just eat. They don’t believe you. This time I’ve taken pictures. This is not rocket science. Réservez une table maintenant

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“Went to the Costa Coffee in Hayes , the staff were really friendly, specially Gorav . The coffee was great and really well made, nice clean store and everyone seemed to be friendly including the customers, very chatty. I will definitely go back in the future.”

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Very rushed. My usual barista wasn't there. I asked for hot milk and was given a tiny pot of cold milk with a luke warm americano. The toastie was barely warm. It's nice when you go out and spend quite a large amount on a pretty basic meal to be served properly

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Ordered a wrap and they left a message saying no wrap!!! If you don’t have any items left then don’t list it on the site!!!!

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Costa coffee's taste is always hit n miss but this time coffee was nice. Réservez une table maintenant

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Great customer service. Polite staff. Coffee shop is very clean

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Coffee was absolutely EVERYWHERE so couldn't drink it

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