Costa Coffee Port Talbot

My dad has been a fan of Costa for over a decade, but our experience on June 11, 2023, was the worst customer service we've ever encountered. After waiting in line for about 10 minutes due to staffing shortages, my dad ordered a coffee with semi-skimmed milk. Unfortunately, the barista with blue hair made the drink with whole milk instead. When my dad politely asked if he could have the semi-skimmed milk he originally requested, the barista huffed, poured the milk down the drain, discarded the cup, and then ignored our order for another ten minutes while serving customers who had come in after us. While I understand she was the only staff member handling drinks, there was no reason to delay...

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--- **Restaurant Review:** **Dining Experience:** Dine-in **Meal Type:** Miscellaneous **Price per Person:** £1-10 I recently dined at this restaurant and had a delightful experience. The atmosphere was cozy, perfect for a casual meal. The menu offered a variety of options, all reasonably priced within the £1-10 range, making it quite affordable. The service was friendly and attentive, adding to the positive vibe of the evening. Overall, a great spot for a budget-friendly meal that doesn’t compromise on quality! --- Feel free to let me know if you need any adjustments or additional details!

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Very disappointing visit to the Port Talbot branch last week. I had to wait while the staff member was fixing her phone behind the counter. Didn't ask if I was staying in or taking away, placed my order without even looking up. Food (pizza) was overcooked and burned, and coffee was absolutely awful (chai latte). This is the first time I have ever been disappointed at a Costa coffee. Service: Dine in Meal type: Breakfast Price per person: £1–10 Food: 1 Service: 1 Atmosphere: 1

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The restaurant features friendly staff and offers average prices, along with a variety of flavors. There's convenient parking available nearby, making it family-friendly and accessible for individuals with disabilities. It's a great spot to stop for about five minutes while you're out shopping. Réservez une table maintenant

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More intent in talking about rubbish between themselves instead of serving customers and ignoring them, had to repeat our order loads of times, worse one to date , Service: Dine in Meal type: Other Price per person: £1–10 Food: 1 Service: 1 Atmosphere: 1

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Every time I have visited the staff are run off their feet and quite grumpy. Rightly so I suppose. But doesn't make the customer experience very nice Service: Dine in Meal type: Other Price per person: £1–10

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**Service:** Dine-in **Meal Type:** Brunch **Price per Person:** £1–10 **Food:** 5/5 **Service:** 5/5 **Atmosphere:** 5/5

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I had a coffee and a cappuccino; they were decent, but nothing extraordinary. The seating was also not very comfortable. Réservez une table maintenant

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The atmosphere is lovely, filled with beautiful decor and laughter. It's a very friendly environment!

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Service: Take out Meal type: Brunch Price per person: £1–10 Food: 5 Service: 5 Atmosphere: 5

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