I had a really disappointing experience with customer service at the Costco in Maple Grove today. The manager, Mark, and other staff members altered the return policy in a way that left me frustrated. Last week, I bought four Youth Long Sleeve Knit Tops for $9.97 each, totaling around $40. When I returned today, I noticed the price had dropped to $3. I approached customer service to request a price adjustment, but was told I couldn't get a refund since the price had already been reduced. Even after I provided them with the item number and the new price, they still refused to issue a full refund. Speaking with Mark did not help either, as I was still unable to return the items at the new pric...
I've been a Costco member for over 20 years and have always loved Costco for its quality, prices, and convenience. After relocating from Colorado to Minnesota last year, I've consistently been disappointed by the staff at the Maple Grove location. They can be curt, brusque, and openly irritable. I often hear cashiers complaining about their colleagues, family, or customers while they are checking out. I understand that working with the public can be frustrating, which is why I choose not to do it myself. Initially, I attributed these negative experiences to COVID fatigue, but after visiting the St. Louis Park Costco, I found it didn't seem much better. For now, I'm taking a break from Costco...
Every day, thousands of shoppers hurry into the club, and occasionally, you’ll encounter reviews from those who seem frustrated that the staff doesn’t treat them as the center of attention. It’s important to remember that the policies apply to everyone, and understanding how things work is essential; showing up with a sense of entitlement won’t get you the results you want. The sheer volume of shoppers is comparable to a small city.
If I could suggest one improvement, it would be to have carts at the entrance that don’t require weaving through departing customers. However, if you’re aware of this, it’s often easier to grab a cart in the parking lot and avoid the crowd. Overall, the professi...
I arrived at the Costco Gas station in Maple Grove at 7:30 am this Sunday to fill up, as it is supposed to open at 7:00 am. To my surprise, all the pumps were locked with padlocks, and there were no employees around. I usually go in the mornings to avoid long lines and to conveniently fuel up on my way to my destination. Now, I’ll have to make a second trip later when it’s likely to be busier. If you advertise that you open at 7:00 am, please keep your promise and be open on time. If not, consider updating your hours online so that customers can rely on accurate information.
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I cannot recommend placing phone orders with this restaurant. Even if you call ahead for a specific pick-up time, you're likely to wait at least 30 minutes for your pizza. This has been my experience every time I've ordered. It undermines the point of ordering in advance if they only begin making the pizza when you arrive. After a long day, I don't always have the extra time to spend waiting in a noisy, chaotic food court for over half an hour. It feels as though they intentionally delay orders to keep customers inside, trying to entice them into shopping while they wait.
While I found the experience enjoyable and better than a typical cafeteria, I have to consider my standards when deciding whether to rate it five or four stars. Overall, it was just average. I finished my meal without any issues, so I would give it a solid three-star rating. It's a decent option for the price.
This is an excellent wholesale club. It's usually quite busy, but the checkout process is always efficient. The staff are friendly, and I haven't encountered any problems while shopping here. It's a fantastic spot for buying items in bulk!
I really love the food and the prices, but I really hope you bring back the ice cream bars! It would also be fantastic to see chocolate sundaes added to the menu. Adding coffee would be a wonderful addition too!
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The restaurant would receive a 5-star rating if they could enhance their pizza, but unfortunately, that doesn't seem achievable.
The pizza slice is generous and delicious, but be prepared for higher prices if you choose to order the hotdog.
