Staff at this store is very rude and unprofessional, for the 3rd time I came to this place I thought the service will change evwntually but every time is the same and even worse, from the moment you came into the counter the staff doesn't even look at you they are all talking at the en of the counter with the tall one the supervisor just looking behind someones head but not coming as the conversation must be interesting.Once you get served they ask you to seat and then again nobody come to serve you so you have to get up and get the menus yourself as they still talking or on the phone as the place is not busy at all. After placing our order I can see that the tall lady apparently the supervi...
Our manager was retiring and a group of 12 of us came for lunch. Whilst the service was generally very good and most were happy with what they had. Myself and my colleague were very disappointed with the Knickerbocker Glory. The menu stated that it contained fresh mango, banana and strawberries. However when it turned up, my friend who was sitting at the other end of the table to me noticed that there was no mango. She queried this with the waitress who asked her if she wanted mango sauce on the ice cream. I didn't know what conversation had taken part, the waitress asked me if I wanted mango sauce to which I replied no thankyou as I already had strawberry or raspberry sauce on my ice cream....
The music at the restaurant was excessively loud. I ordered a waffle with strawberries, chocolate sauce, and ice cream. The portion size was good and the waffle was light, earning two stars. However, the strawberries were coated in gelatin to maintain their appearance, making them overly sweet and not fresh. The chocolate sauce was not melted chocolate as expected, but a chocolate-flavored sauce that was excessive in amount despite my request for no chocolate shavings. It may be best suited for those looking for ice cream or who are not focused on quality or ambiance. The waitress hurriedly placed the plate in front of us and quickly left, leaving a sticky table that caused the plate to slid...
The ice cream dessert that we ordered, didn't match the description in the menu, so we went to the counter to question it. The customer in front of me was also questioning her order and the customer who came after me asked about some missing items from her order. Maybe the fault lies in staff training. Saying that though, the server who dealt with our problem was lovely and did all she could to rectify the problem
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I ordered a Mango Gogo and a Caribbean Beach smoothie. I watched as the staff member filled the blender with water from the sink instead of juice. The mango smoothie tasted awful, so I asked another employee to try it and they agreed it was bad. They replaced it for me, but the Caribbean Beach smoothie was just as bad when I tried it at home. I was disappointed to pay £9.90 for a single smoothie.
We ordered Uber eats delivery. 2 waffles and Apple crumble. Apple crumble was an absolute joke. It was £6.45 contained no apple. Just a very crumbly cinnamon square. The size of it was ridiculous. I put a pencil next to it to compare the size. Contacted Uber would not refund. What there actually was it went in the bin. Disgusting!!!!
The crepes were delicious and made with fresh ingredients, and they were also generously sized. My friend and I arrived just before closing time and the staff graciously allowed us to finish our meal without rushing us. They were very polite and accommodating. This cafe is a great spot for enjoying some sweet treats after dinner.
I went to the creams in Norbury with my friends and I waited about 1 hr just to get a table. 4 other group of friends came after us and they got a table before us and it was only 3 of us but the food is really good
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A group of us went and found the service from one of the staff members in particular to be outstanding...did not get his name but was really attentive and welcoming... food was also great!
Ordered a Ferrero and strawberry waffle. Was very busy but was not told about how long food would take to come standard hospitality practice.
