Some of the staff are rude and service with online orders. I ordered my food 38 mins ahead of time and arrived 6 mins after the listed ready time. My order hadnt been started. I go to this place because my office is right down the road so its a convenient location. I went a week later just for coffee, once again I ordered it online so I can walk in, grab it and go. But my coffee wasnt made yet. I stood by the pick up counter and it took a staff member 4 mins to even acknowledge my presence. Once i was acknowledged, i watched the lady make my coffee. My order was pumpkin spice medium size with OATMILK. I watched her pour regular milk in the cup. Assuming she must be making someone elses coffe...
I had a wonderful experience at the restaurant thanks to the two staff members I interacted with. They were incredibly helpful and friendly, handling a difficult situation with grace. The manager and the cashier did an excellent job managing an angry customer who was shouting for no reason. Despite the chaos, they remained calm and composed, never being rude or disrespectful in any way. I truly appreciate how they took my order amidst the yelling. They treated the man with respect, even when he tried to provoke them. If they had responded with any inappropriate comments, I wouldn’t have supported them, but they remained polite throughout. Thank you, ladies, for consistently getting my coffee...
We had a business event planned and ordered and paid in full for our order several days in advance. The lunches were to be delivered. Not only did our lunches not arrive, we called both locations called multiple times could not get anyone to answer the phone. We had to go elsewhere on that day to get lunches with a significant delay and disruption to our event. Deer Creek did not return our calls that day or EVER apologize.After two calls to the manager days later and a fairly long delay, we were issued a refund. If our initial order had been overlooked and they had issued an apology we could have gotten over this- but their is no excuse for their repeated service failures. We won't trust in...
I come here regularly—enjoy the food and latte, but will stop supporting due to the passive rudeness of the FOH. The slow wait time for food and so much more lack of efficiency I can look past, but consistent poor customer interaction— I’m done. In particular, the skinny gentleman with facial hair that sometimes take orders or make drinks is just so unpleasant. At least put on your customer service face to people who’ve supported the business for years. Never heard a thank you, saw a smile or anything …. Just straight passive rudeness with an attitude of being bothered when patronizing Deer Creek. It’s the little things.
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I've been in here probably 10 times and at best, it's usually fairly unremarkable.The baristas are almost always standoffish and unwelcoming. Today, however, was worth noting because there is a massive fruitfly problem in the booth/armchair area. It was so bad, I couldn't take a bite of my food without a fruit fly landing on it. Aside from being gross, it's so annoying that I had to leave much earlier than planned because they were relentless. For a place where the food is just ok and the staff is unpleasant, this was an absolute final straw for me. It's a shame because it's a cute shop.
I have consistently had unsatisfactory experiences here, so I’m not sure why I keep trying to give it another chance. The food and drinks didn’t justify the wait; the coffee was ordinary and forgettable, and my breakfast sandwich was excessively soggy. I actually had to let it air out before I could eat it — that just doesn’t seem right. Spending $40 on two drinks and two sandwiches that we didn’t enjoy at all is simply outrageous. It’s time for me to search for new dining options.
This breakfast spot is charming and thoughtfully designed. I’m surprised it wasn’t crowded on a Saturday morning at 8:30, but I’m so glad we discovered it! **Kid-friendliness**: This is a great place to bring kids, as long as they’re not too picky with their food. However, there are a few choices for those who are selective eaters.
I always have a great experience and they are very professional if they have short staff or low stock they put a sign on the door and tell you. Also the only shop around other than Starbucks open past 3 pm which I appreciate. Nice job. Good drinks too recommended making your own like s’mores
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Gnats and bugs, cool doesn’t listen and I won’t be back ever! Just wanted eggs bacon and a croissant, nothing super complex and I got play doh for eggs?! LOLOL If you want fleas, this is the place!!!
Bugs everywhere avocado toast had very little avocado and they can’t cook eggs. What a waste of money
