Worst customer service ever, from people who clearly don’t care about customers. Food was ordered but delivered far outside of the agreed time slot. This was a minor annoyance but in compensation for having to eat cold pizza we were offered some cookies. We accepted but when these did not arrive within 90mins we called the droitwich branch to be informed by the “manager” that they had decided to not honour the offer. No attempt was made to inform us of this decision so we were left to await an order which would never arrive. Calls to the branch were handled with rudeness (putting phone down on me) with subsequent calls unanswered. This is awful, making a minor issue into something much worse...
Ordered online yet they still managed to get the order wrong. Ordered a veggie supreme with extra olives, garlic butter extra cheese. What we got was a olive pizza with garlic butter and extra cheese, not a vegetable in sight. I ordered one from the new Italian menu which was ok. The topping had all fallen off when it was sliced so I had the pick them from the cardboard box. All in all not terrible pleased as pizza is not a cheep meal. I did ring and complain. My complaint was handled ok offered to redo the pizzas. it’s a bit late then). So we were offered 50% of our next meal. I love pizza. You need to take more care when making them not only to get the order right, they also need to look...
I will never order from Domino's Droitwich again. I recently ordered a pizza and it arrived with no cheese. When I called to complain, the person on the phone, who I could barely understand, insisted that I had ordered it without cheese. I told them I definitely did not order it that way, and that it must have been a mistake on their end. However, they refused to send me a replacement and kept blaming me for the error. It was frustrating to be left with a cheeseless pizza. Who in their right mind would order a pizza without cheese?
I pre-ordered a pizza to collect in the evening. It was ready 35 minutes late, I had to wait inside packed full of customers, and I got a £60 parking ticket...for a £10 pizza. Complained to Domino's head office, who basically replied that they don't accept any responsibility for late orders. Domino's has no say over the car park, and the car park doesn't care that I overstayed because of Domino's slow service. Not giving either my business anymore.
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We ordered two large pizzas, garlic bread, and sides of wedges, among other things. Everything looked appetizing and mostly tasted really good. However, we were a bit disappointed by the pale wedges that seemed undercooked. It seems to be a common issue at Dominos according to some family members who are regular customers. Overall, though, the experience was very good.
pizza ordered. small error in delivery. (we had our neighbours, they had us) nice delivery drivers quickly sorted. then half an hour later. the load replaced our whole order. wow. fantastic service dominoes. not complaining here. always offer large
wing over and beyond to make a difference if they had no reason/aim. beautiful, from time to time to see how good people can really be. many thanks to the employees in droitwich domino’s, really grateful
I ordered 2 pizzas and some wedges with dips. the supplier left them on the door where we asked them to leave and they were beautiful and hot. beautiful pizzas and I would order them again.
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Had a pizza delivered, the middle was watery and under cooked and the pineapple tasted off. Could of been a 1 off but not good if the staff are sending out food like this.
These idiots could never find the address and was delivering cold pizzas. Irregardless of how many phone calls I made to complain about the pizza orders being late.
