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"Kala is a very sweet perosn. We had NO money and she gave us 2 free donuts and a water each. SHE NEEDS A RAISE!"
Téléphone: +12247355553,+18154858270
Adresse: 970 Laraway Rd, New Lenox I-60451, United States
Réservation, Réserver
Ville: New Lenox
Site Web: https://locations.dunkindonuts.com/en/il/new-lenox/1951-east-laraway-road/364309
Lundi: 05:00 -22:00
Mardi: 05:00 -22:00
Mercredi: 05:00 -22:00
Jeudi: 05:00 -22:00
Vendredi: 05:00 -22:00
Samedi: 05:00 -22:00
Dimanche: 05:00 -22:00
Plats: 1
Catégories: 5
Avis: 1269
This location has some truly wonderful customers, but for me, it's all about the overall experience. If there's a mistake with my food but I'm treated with respect, I'll let it go and move on. I ordered my usual, which I'm pretty sure some of the staff have memorized. However, during my visit around 7:20, one of the thinner gentlemen had an attitude right from the start and was rude throughout my time there. I continued to sit and wait mainly because I had also ordered a cup of ice, but he was also rude about that. I work in retail, and I know that no matter how tough your day may be, you still have to put on a pleasant demeanor for the customers. I just expected better service from this loc...
I frequent this location and it has gotten REALLY bad in the last few months. Careless, untrained employees standing in a circle chatting while orders take forever and have been wrong more than right. Example: Twice I've ordered cold foam and the drink is given with zero attempt at even making it. Not it melted into the drink. Not oh sorry. Zero attempt and an odd grunt when it's pointed out. They literally just skip it and move on. I get a few employees can be inattentive and careless, but when it's most, that's management. Really rough lately.
My experience at the store was amazing. Especially due to the great service that I had with Jaclyn. she let me get an ice cream sample at nine in the morning while I was waiting for my sandwiches. my drinks for even made wrong, but Jaclyn was prompting getting my drinks remade. her service is amazing and if you ever have anything wrong, I suggest that you ask for Jaclyn.
Terrible experience! Every time I visit, they mess up my order. Every single time. My simple request for 2 sesame bagels, un-toasted and just placed in a bag, turned into 2 toasted bagels. Plus, they ran out of butter. I can't believe they don't have any butter available. Absolutely zero stars! Réservez une table maintenant
This location is the worst! Check your order every time because they will mess it up. Not to mention they are incredible slow and disorganized, I drive over to the Dunkin' on hwy 39 if I can help it. Today they messed up my order and when I asked them to fix it they still got it wrong:
Poor management they are constantly running out of large cups when they run out of cups they put the coffee in a latte cup that the spills all over and not to mention always out of donuts. It's 9am how is that possible. I can see once maybe twice but not at 9am on a constant basis.
