For some reason there's been an alarm chirping... for a month. I don't understand how the staff hasn't been driven insane. Update 1 month later: Alarm still chirping. But the review is for the abrasive staff and disorganized customer flow. More than once I've walked out even thought there were only 1 or 2 people in line because of holdups at the register or the staff shouting at someone. Maybe the chirping finally got to them. Could this Dunkin' be saved with an $8 fire alarm battery? I guess I'll never know (because it's gonna be Folgers at my desk from now on).
Nothing went right! I walked in for a peppermint mocha latte and a toasted white chocolate latte, but when I got home, I found that I only had two plain lattes. What a letdown! Do I really have to watch the barista make my drink? The place wasn't even busy. I ended up paying for something I didn't order. It's such a shame—I repeated my choices twice, but I guess there was a miscommunication due to the language barrier. What a pity.
I ordered a drink, and just as my train arrived, I had to dash out the door before I could get my order. The gentleman working there quickly ran to the train and managed to catch the door in time to hand me my coffee. I had just come from a funeral, and experiencing such kindness really lifted my spirits. The service was exceptional, and the people were truly wonderful. Thank you so much!
I came here because the Starbucks was closed, the woman behind the counter was very nice but when I asked for a hot mint tea, it took over 10 minutes to get. She helped two other customers that came in after and went to the back to ask for help regarding the tea... She finally said: I'm so sorry I don't want to mess up the order! I had to tell her to just pour hot water into the cup...
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I've tried to get something to eat here a few times during rush hour in the morning. I don't think they're staffed enough. If you're waiting to get a train and you don't get there early enough, you can't really run in and grab something because the lines are just too long. It's probably hard to staff only during rush hour time so not really sure what the answer is
Worst experience at a dunkin ever. Tried to overcharge, took 20 minutes to even order because they did not know how to put it in the system. When asking for a refund because they overcharged, they didn’t want to give us our money back and offered a donut instead. People that don’t know how to run an establishment should not be in customer service.
I went to the restaurant to pick up a mobile order while wearing my bike gear, and before I could do anything, the counter attendant started lecturing me about the bathroom being closed. I hadn’t asked to use the bathroom or indicated that I needed it; I was simply there to collect my order. I found that unnecessary and frustrating.
Of course perfect for a morning coffee before your commute from Scarsdale train station. It's the owner and staff of this DD that make it great. Since we moved here they have been so pleasant. Use the app if you want to just do a quick pick up plus you get free coffees. Please support your local businesses!
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The drinks here are not the same quality as other dunkin donuts, the ice tea is watered down and the customer service isn't great. I would not recommend this DD
Let alone the rude attitude, served Latte with spoiled milk, causing severe food poisoning.
