El Pollo Loco - Réserver une table

Absolutely freaking amazing customer service!!! First time here! One of the best places I’ve been to with all the greetings and smiling faces soon as you enter. The wonderful lady that took our order was so nice and helpful. I wanna say she was the manager cuz she was wearing a different colored shirt but not sure. Still who ever she was, she’s the best!!!!! We got our food, she’s came back around to see us how we were doing and ask if she could fill our cups for us. Like WHAT??? How sweet, we declined but the offer was just so nice!!!!! We will be eating here often as we work in the same plaza. Thank you wonderful staff!!! Keep up the great work!!!

• Utile
• Pas utile
• Répondre

They didn’t repeat my order back to me at the drive through. After I paid at the drive through window, they asked me to wait up at the front to keep their drive through going. When they finally brought the food out, I got 2 burritos instead of 2 tacos that I had I ordered. When I went in to get the two tacos I ordered, I had to wait 10 minutes to get my two tacos. When I asked them what was taking so long, they said they had to service the drive through orders first. When I told them my order was a drive through order, I got a blank stare. When I finally got my two tacos, I never got an apology or a refund for being overcharged.

• Utile
• Pas utile
• Répondre

The chicken was delicious and juicy. I came on a Sunday close to closing time and order a family meal and the chicken was the best! My family wanted more. Keep up the excellent work Pollo Loco.Dietary restrictions: They have a keto burrito and keto friendly salad.

• Utile
• Pas utile
• Répondre

Made a large catering order. It was ready ahead of schedule, everything was correct and the service was exceptional. Couldn't of asked for a better experience. A

• Utile
• Pas utile
• Répondre

It's so good! Every time we go, we get outstanding service and the place is so clean! Recommend it completely ?

• Utile
• Pas utile
• Répondre