Ordered a 12pc Family meal that comes with 3 large sides. When I got home the pinto beans were like pinto bean soup. The large rice was 1/2 full and the corn had old brothers corn with fresh yellow corn ?They took care of my concerns abruptly and apologized and they were more than generous. The manager said that that is how corporate wants it done to keep food costs down. El Pollo Loco has the most expensive food, smallest chicken, and the large portions would barely feed 3. I feel sorry for the employees, they're just following corporate rules. Forget about the customer, how much money did you save us. ?
Usually the food is great, especially when they make it right. Fast and efficient sure, accurate? Not so much. I drove thru for 2 double chicken salads. I thought I had checked the order throughly but when I got home a salad was missing. I'm sick, I can't just go back. So frustrated with myself. Tried to call, an answering machine picked up and disconnected me. What happed toCustomer service that includes GETTING WHAT YOU PAY FOR AND RECIEVING YOU'RE CORRECT ORDER. IS THAT TOO MUCH TO ASK? I SHOUL NOT HAVE TO GO BACK! Rant over, not sure if I'll return. Unhappy regular customer.
The chicken burritos we ordered had some rice that was so hard. It hurt my teeth when I was chewing the food. I returned to the facility to return the food and get a refund, but the manager was not at the restaurant at that moment and the girl who helped sort out the situation was very understanding. She didn't refund me but she made us the same burritos but with freshly made rice. Great service, but just have to watch the food before giving it to unsuspecting customers. Thanks for the service.
Bad service, I asked for an order of 3 pieces of breasts and they didn't want to give me the order... I was paying, it wasn't free!!... and I went... to another crazy chicken and I didn't have anything. No problem at all.
Réservez une table maintenant
They were fast juicy chicken the way i asked for, they gave me all my salsas, my chiles serranos that i requested and to top it off they were able to give me plates and utensils no need to make a second stop!!!
cashier seems like he is not getting enought help. Manager was not very helpful. plus had to wait 30 minutes to buy pieces of chicken. nov 26, 2023. around 6 o clock p.m..
I had hair in my burrito and they made me come back to get a refund. The lady was very rude also. I even showed her the hair in the burrito.
A piece of chicken could not be smaller. Almost seems they cut pieces in half. Got the eight piece family dinner which contained 4 legs.
Réservez une table maintenant
I just wanted to say these people are amazing they take care of us as customers their quality and their speed are amazing !!
The beans were to hard. The chicken was shredded to tiny pieces. More rice than anything on the pollo bowl.
Dîner De Poulet Grillé Au Feu De Cuisse De Cuisse De 20 Pièces
Dîner De Poulet Grillé Au Feu De Cuisse De Cuisse De 16 Pièces
Combo De Poulet Grillé Au Feu De Cuisse De Cuisse De 4 Pièces
Repas De Poulet Grillé Au Feu De Cuisse De Cuisse De 3 Pièces
Repas De Poulet Grillé Au Feu De Cuisse De Cuisse De 4 Pièces
Repas De Poulet Grillé Au Feu D'ailes De Poitrine 4 Pièces
Combo De Poulet Grillé Au Feu D'ailes De Poitrine 4 Pièces
Repas De Poulet Grillé Au Feu D'ailes De Poitrine 3 Pièces
Dîner De Poulet Grillé Fire Avec 12 Morceaux De Cuisses
Combo De Poulet Grillé Au Feu 3Pcs Poitrine Aile
