I visited the restaurant recently, and I have to say, the dining area was quite disheveled. I even hung a picture myself! The service was good overall, and the staff at the checkout were friendly and welcoming, which is always appreciated. However, I did notice that no one greeted me while I was waiting at the counter.
Though the food and service were decent, I was disappointed by the state of the dining room at around 8:50 PM, just 40 minutes before closing. It looked as if they were already closed for the night—mats were hanging off the railing, and all the armchairs were stacked on tables. I understand the need to start cleaning up, but it’s a bit much to see that kind of disarray so ea...
Second day in a row, yesterday we came in and it was a long wait to order and then to get out orders. I had to ask for my coleslaw to be exchanged for something else because it was rancid. Today we got here, there weren't that many people but it would have been a 15 minute wait to even get chicken so we had to order burritos. Our time was limited since this was our lunch break. I only gave it two stars because the chicken is good and not over cooked, however we won't return to this place.
What an ugly experience !!! If u really wanna get ignore at a restaurant this is the right place. They don?t greet customers at all and they don?t act sorry for ignoring for you for almost 15 mts. When there is no one in front waiting in line. Then they take their time to get the order ready this was my third visit to this place and the the final. They don?t know what customer service is. No wonder no one puts a good review about this place???. Totally unhappy
I wanted to share my experience regarding your establishment. Unfortunately, the customer service I encountered was among the worst I have ever seen. It was consistently poor, and I felt quite disappointed. Regrettably, since this is the only location nearby, I felt compelled to visit, but under different circumstances, I would not choose to return.
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This is the worst El Pollo you can imagine. The manager, Eric, is incredibly rude. You end up waiting 15-20 minutes just to place your order, as they completely disregard you. The tables are dirty. I really need to find a better option!
Got 2 double chicken bowls from this el pollo loco brought then Jones and realized they put no chicken in one and barley any chicken in the other also the avocados the used were gray and black really poor execution.
Was it nice to have it, but won?t be back again? Chicken was dry and salsa was delicious. That had to blow! Spend your money differently!
The staff was polite and the service was excellent. However, the dining room could have used some cleaning.
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The chicken was excellent; it truly tastes very similar to what you’d find at Mexican chicken restaurants.
I love it because the blue shirt lady is always so kind to me and workers are very hospital.
