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"This place always gets my order wrong. Some of the workers are rude. The food taste different worst than other Pollo Locos. I highly recommend going to other ones. It's worth the drive."
Téléphone: +15626954822
Adresse: 11624 Washington Blvd, 90606, Whittier, United States
Réservation, Réserver
Ville: Whittier
Site Web: http://www.elpolloloco.com
Plats: 2
Catégories: 5
Avis: 1602
I enjoyed some great chicken, but I was disappointed that they stop serving customers by 2 PM. Additionally, there’s no indoor dining available; it’s only a drive-thru service. I found the staff to be rather rude; one employee was yelling out the door, and she definitely needs better training in customer service—there’s no need to shout at customers. The restaurant could also use some cleaning; the floors were dirty, and there was litter that needed to be taken care of. On top of that, the ice machine was out of order, and they had run out of several beverages. Despite these issues, the chicken was genuinely delicious.
I recently tried the Pollo bowl for the first time and was very disappointed. There was barely any chicken, and even though I asked for no rice, there were hardly any beans or sauce either. Unfortunately, I can't go back to complain because I've had surgery recently. The Horchata was also too thick, as if the water component of the machine wasn't working properly. My main concern with the Pollo bowl is: where's the chicken?! I wish I could share a picture of it. I visited the Whittier location on Washington Blvd.
The first time I ordered the pollo arm, there was hardly any chicken in it. I requested no rice, no beans, and no juice, and I was very disappointed. Due to a previous surgery, I can't eat much, so it's unfortunate I couldn't voice my concerns. Also, the horchata was way too thick because the water part of the machine wasn’t functioning. This is supposed to be a pollo shell, but my question is: where's the chicken??? I wish I could share a picture. I visited the location in Whittier on Washington Blvd.
My recent visits have been disappointing, but today's experience was especially frustrating. The chicken in my bowl was so overcooked that it turned into mush rather than being in actual pieces. It was hard, dry, and excessively salty—I could barely taste the chicken. The lettuce in my salad was wilted and appeared to be only half a serving instead of a full portion. Overall, it felt like a waste of time and money, and to make matters worse, the food was spilled everywhere. Réservez une table maintenant
The last couple of visits were disappointing. Today Quality of food prep was more than disappointing. Chicken in my bowl was more shredded than chunks and stale/ hards dry salty) I actually could not taste the chicken. Lettuce in my Salad was wiltedand looked like half a serving rather than a full serving. Wasted time and money! Dumped the food.
They never offered me any condiments like onions or cilantro. When I requested them, a woman who had just walked in lowered her mask and started wiping her nose with her hand, and she didn’t wash her hands afterward. Naturally, I didn’t take the condiments. Fortunately, the other girl, who appeared clean, served me my food.
This is my favorite spot, and the service and atmosphere are fantastic. The food tastes even better when the staff is happy, and I really appreciated how they embraced the Halloween and Día de Los Muertos spirit by dressing up in costumes. I love this location and will always come back!
I frequently receive incorrect orders at this restaurant, and some of the staff can be rather unfriendly. Additionally, the food doesn't taste the same as at other Pollo Locos locations. I highly recommend going to a different location; it’s definitely worth it. Réservez une table maintenant
