I ordered a whole chicken at this restaurant, but it arrived soggy and appeared to be old. The flavor was quite unappetizing. I attempted to call several times, but my calls were redirected. When I finally got in touch with the manager, he told me to come back for a replacement. Unfortunately, the new chicken was just as soggy and stale as the first one. It’s extremely frustrating to pay nearly $30 for such a subpar meal. I know how the chicken from this restaurant typically tastes, and this was not it. Overall, it was a very disappointing experience.
Pollo Regio - Réservation de table
4200 South Fwy, Fort Worth, TX 76115, USA, United States Réservation"The manager is fantastic! I received a complimentary empanada. The food is delicious and served quickly."
Détails
Téléphone: +18179234595
Adresse: 4200 South Fwy, Fort Worth, TX 76115, USA, United States
Réservation, Réserver
Ville: Fort Worth
Site Web: https://www.polloregio.com/
Heures d'ouverture
Lundi: 10:00-21:40
Mardi: 10:00-21:40
Mercredi: 10:00-21:40
Jeudi: 10:00-21:40
Vendredi: 10:00-22:40
Samedi: 10:00-22:40
Dimanche: 10:00-21:40
Statistiques
Plats: 10
Catégories: 5
Avis: 3469
Adresse
Avis
I ordered a whole chicken from here. It was soggy and old. It taste disgusting. I called numerous times and it just got forwarded. When I finally talked to the manager, he told me to go back and he would give me a new one. After getting it replacedthe new chicken was also soggy and old. It?s ridiculous for the amount of money that I paid (almost $30) to get such a nastymeal. I know what the chicken from here usually taste like this was not it. Very bad experience.
The cashier, DeLaRosa, was extremely courteous when I placed my order. She made sure she fully understood what I wanted and maintained a high level of professionalism throughout the entire process. The service was outstanding, and I will certainly come back, especially if I can expect the same quality of service from her!
I ordered late night dinner to-go. When most people are ready to get out of work, I had the blessing of placing my order with Ivan who was so kind and helpful! I gave him specifics about my meals and he got them on point. I asked for a few other thingsand Ivan made sure my order was perfect. He went above and beyond Réservez une table maintenant
I absolutely love this place! The cashier, Bryan, is one of the nicest people you'll ever meet. He offers outstanding customer service, and the service overall is really quick. The manager, Stephanie, does an excellent job with her team and ensures great customer service as well.
We just had the best customer service. Ivan is very friendly and was patient as we tried to figure out what we wanted to order. We'll definitely be returning and recommending to our friends because of him! Great job Ivan!
chicken was bad tough not eatable no rice no beans no tortillas no drink I gave to my cat to eat rest outside my door for dogs it was not good at all waste of money and time
I absolutely love this place! The service is incredibly fast, which I really appreciate. I will definitely be coming back. Thank you to the cashiers, Bryan and Alejandra! Réservez une table maintenant
This place is awesome and has excellent service! This is my go to when we get takeout and so far they have not disappointed. I 100% recommend
The manager is fantastic! I received a complimentary empanada. The food is delicious and served quickly.
Plats
Réservez une table maintenant
Catégories
-
Chicken
-
Desserts
-
Mexican
-
Chicken
-
Cheese
Commodités
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Wheelchair Accessible Entrance
-
Wheelchair Accessible Seating
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Good For Groups
- Réservation de table
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Curbside Pickup
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Outdoor Seating
- Réservation
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