If I were to solely rate on selection,quality and pricing of product, I would give it 5 stars. Unfortunately with lack of reliability on product being shipped, and lack of adequate follow through by customer service, I can only give 2 stars at the best. I have ordered several times: in December I ordered a large gift shipment to be sent to a friend later I checked to see if everything had been received one item, though listed on the packing slip, had not been shipped. I contacted customer service who explained that the item was out of stock, but they would send out a replacement cookie made by another manufacturer. I waited almost a month, checking with my friend, but no replacement arrived....
I received my order of perishable items Harzer Cheese, Black Forrest Ham and other non-perishable items (in glass jars today.All items were packed super cooled and protected, European Deli couldn 't have done a better job!!! The Harzer Cheese (low fat cheese known in the Frankfurt/Germany area as Hand Kaese has the perfect state of ripeness!!! This is the first time I ordered german items from European Deli, but not my last time! I also want to mention that the owner even communicated with me personally to make sure everything would go well with my order!A little pricey but well worth it for the quality of the products received!I can highly recommend European Deli!
I admire the European deli their selection of products, especially all German, is excellent as their customer service. it is my way to the website for Christmas gifts, especially German adventskalender, lukewarm filled chocolates and all that lebpie. bettina in customer service is a stellar worker and I can't say enough about her. I contacted them several times and she always follows and makes the dinge right. I recommend european deli!
I visited this place with my siblings, and they have an impressive selection of not just European chocolates but also a variety of European delicacies. The owner is incredibly kind and attentive to our needs. I initially just wanted to browse, but I ended up leaving with something delicious!
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The selection and customer service are outstanding. I particularly appreciate the option for pickup storage.
We buy our Lebkuchen from them every year! Never had any issues! Orders came on time, exactly as ordered!
The best chocolates and German cookies. Great deliveries and pickup. And nice people.
Yes!We buy every Christmas and I look forward to the catalog.Karen wedekind
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Excellent products and fantastic service! I visit frequently.
