We had reserved a pool day for 5 people, which gives you access to the pool and lunch or dinner in the restaurant. Arriving around 6, the pool was full of leaves, the terrace dirty and the toilets not even swept. The place and the hotel are beautiful, but the pity is that the service and the details are far from 5 stars, not even 2. The service uses the customers' bathroom, quite unpleasant if they are going to do their things and then you enter The experience in the restaurant has been disastrous. We went to dinner at 8:30 p.m. and left later than 11 a.m. It is unfortunate that they send you menus by email and then there is almost nothing of what they have offered you, it is seen that there...
My daughter wanted to surprise me for my birthday by inviting me to a day pass that consisted of two hours in the pool, a drink and dinner. The surprise, much to his regret, has not been pleasant. For one thing, the pool was littered with leaves and dead bees. We had to tell the boy to come clean it with a net. So far, good, although I would advise you to take care of the flower boxes because they had dead flowers. However, dinner time has been a disaster. We have sat down at half past eight and we have finished now because the service has been terrible. We believe it was the waiter's first day because he had to ask several questions that we had, it took him a long time to serve the dishes a...
We have gone to the hotel to enjoy a pack that includes a day at the pool and dinner at the restaurant. To summarize, I will say that it is as if a 5-star hotel, which in its time was good and luxurious, had come to be run by 2 people with very good will but not very successful, who do not take care of the maintenance of the garden or the pool. nor of details such as not using the same bathroom as the clients. In the restaurant, which was practically empty, it took them a long time to get the dishes out, to the point of having to stick their heads into the kitchen to ask about our dishes. The dinner options that they have given us did not fully correspond to the menus that were offered when...
The hotel is very nice, a building that really impresses when you get closer but immediately you begin to notice maintenance details that are not up to par. Lack of cleanliness, leaves in the pool, trees and grass without pruning, conveys a total feeling of neglect. Some pool tiles were loose, with the risk of cutting yourself. The restaurant was hands down the worst experience, all pre-cooked, no fresh food that took forever, and poor service. We have come to know that a lot of staff rotate due to non-payments by the company that manages the hotel. We will neither return nor recommend it to our family and friends, a shame because the enclave and the town of Bocairent are really beautiful. R...
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We were looking for a few days of relaxation and the truth is that we got it, we loved the tranquility of the environment. We really liked being surrounded by so much abundant vegetation. We also liked the restaurant a lot. It's a pity that the spa didn't work due to maintenance, we still managed to get an appointment for a massage. The staff very friendly and attentive. I will definitely repeat the experience Rooms: 5 Service: 5 Location: 5 Hotel highlights: Quiet
The site is spectacular but lack of maintenance especially in the pool area. In its day it must have had a lot of splendor but they have not maintained it. Rooms: 4 Service: 4 Location: 5 Hotel highlights: Romantic
Without room service and cafeteria. The hotel is very good for couples getaways Rooms: 5 Service: 4 Location: 3 Hotel highlights: Romantic
Excellent treatment by the magnificent hotel staff, swimming pool, surrounded by lots of vegetation Rooms: 5 Service: 5 Location: 4
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Un hotel ideal para desconectar, con todas las comodidades necesarias. Rooms: 5 Service: 4 Location: 5 Hotel highlights: Romantic
El peor que puede uno alojarse. Sin dudas deberían cerrarlo Rooms: 1 Service: 1 Location: 1
