Firehouse Subs Lexington Medical Center

This is the second time I've visited this restaurant, and both times my sandwich was incorrectly made. When you only have a 30-minute lunch break, you don't have time to make a trip back to fix their mistakes. I won't be coming back here or to any other location in the chain, as I've had a really negative experience. I'd much prefer to go to Subway, Jersey Mike's, Sub Station II, or anywhere else before returning here.

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I've always enjoyed dining at this restaurant, but there's one thing that occasionally bothers me: the staff sometimes seems indifferent to their jobs. As someone who works in customer service, I believe it's important to be pleasant and personable with all customers, no matter how your day is going.

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I was with many Firehouse Subs and that's by far the best. My food is always right, but even if it wasn't, I have no doubt that they wouldn't hesitate to do it right. The manager is great, the customer service is impeccable. Friendly staff too! The sugar cookies are amazing.

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Delicious subs, second time they got our order mixed up, so we had to again ask about our order and no incentive was offered for delay with service. Service: Dine in Meal type: Brunch Price per person: $1–10 Food: 5 Service: 2 Atmosphere: 5 Recommended dishes: Club on a Sub

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The staff was friendly and attentive. For takeout dinner, the price per person ranged from $10 to $20. I would rate the food a 5, the service a 5, and the atmosphere also a 5. I highly recommend trying the New York Steamer and the Philly Cheese Steak.

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I haven’t even received my order yet to rate the food but had to rate the person taking my order; she was VERY friendly and professional!! Service: Take out Meal type: Lunch Price per person: $1–10 Service: 5

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Service: Takeout Meal type: Lunch Price per person: $10–20 Food: 5/5 Service: 5/5 Atmosphere: 5/5 I highly recommend the Firehouse Hero Small and the Hook Ladder!

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**Service:** Takeout **Meal Type:** Dinner **Price Per Person:** $10–20 **Food:** 5/5 **Service:** 5/5 **Atmosphere:** 5/5 **Recommended Dish:** New York Steamer

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Get the hook and ladder! Freestyle Coke Machine. Free parking. Miss the hot sauce bottles.

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Customer service could be better. Horrible service Food: 5 Service: 2 Atmosphere: 4

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