Food was ok but issues occured due to staff. We had ordered online and they were out of one of the items we ordered but we had paid extra for it. They offered us to give us an the meal without the item we paid extra for. They did not understand why we were hesitant and were asking for the money back on the item they did not want to give us. $2) We were told they were going to get a manager and a female came on the phone said she was the manager and spoke with us. had another conversation and she did not understand why we didn 't want to be charged for something we were not getting. After a couple of minutes she finally said, Ok let me get the manager to figure out how to do your refund. by t...
Food was ok but issues occured due to staff. We had ordered online and they were out of one of the items we ordered but we had paid extra for it. They offered us to give us an the meal without the item we paid extra for. They did not understand why wewere hesitant and were asking for the money back on the item they did not want to give us. $2) We were told they were going toget a manager and a female came on the phone said she was the manager and spoke with us. had another conversation and she didnot understand why we didn 't want to be charged for something we were not getting. After a couple of minutes she finally said, Ok let me get the manager to figure out how to do your refund. by this...
The sandwiches are good, which is why we come back. The service though tends to be terrible. One time I got a sandwich for delivery and there was literally a fly stuck in the Mayo on my sandwich. The orders are incorrect at least 50% of the time so wehave to check them before we leave every time. One time we went and they decided to just close early by 30 minutes and wouldn?tserve us even though it was during their scheduled hours. One time we went and they were only accepting online orders and therewas a 30 minute wait for those orders. One time we asked the cashier about nutrition information and she just shrugged and said?I don?t know? and watched us Google the information ourselves and t...
Have always loved firehouse in the past and this was our first time coming back to this one for a while and I am sad to say it was pitiful. The whole restaurant was disgusting looking. They were out of ice... okay fine can work with that but all the sodaswere flat. Also ordered kids combos and they did not have juice or milk so the flat sodas were our only option. And with thekids meals came brownie and cookie which were both so stale. How can you mess up a brownie and a cookie?! Then got oursandwiches and they were terrible. Bread was so stale. Hot sandwiches were cold. Ingredients missing. They were honestly barelyedible. Makes me sad and I hope they can fix this because I love the mission...
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My company has ordered from Firehouse in the past, but this experience was the worst. Not only the order came incomplete and incorrect, they were not willing to take steps that are necessary to correct the order. Your resolution was nothing to do. I don't talk about 1 or 2 subs, it was 12 and a salad. The only thing that was right with the whole order was the salad. The subs came either to the wrong bread and/or missing meat. There were 4 soda missing together with several chips. They didn't even need the time to mark the subs to clarify what you are. When we called their answer to the problem, nothing was to be done. I'm sure my company will find another place for lunch for her employees fo...
The quality of this Firehouse Subs has significantly declined. Just in the past few days, I’ve seen multiple 1- to 2-star reviews, and my experience aligns with those recent ratings. The restaurant was unclean, and to make matters worse, there was a spider crawling on the bag when I picked up my order. My meal was missing a salad, and the lower parts of my sandwich were packed vertically in the bag, causing the dressings to spill everywhere. Additionally, the salad I did receive was missing several ingredients. This was by far the worst experience I’ve ever had at any sub shop.
Kudos to the owner/manager of this location. I love Firehouse and after my last 2 bad experiences in Annapolis and prince Frederick I was ready to never go back again but this visit exceeded my expectations. I was greeted as soon as I walked in the door I had placed a mobile order and told the gentleman working and he said my name and it would just be a few minutes they were just finishing it. I felt welcomed and the food was made exactly right. I wish I lived closer to this location as I miss this type of service and quality of food. Thank you for a fantastic visit.
The quality of this Firehouse Subs has dropped drastically. There has been 1-2 star reviews in the last several days alone. My review is no different than the last 3 most recent reviews. The place is dirty and unkept. When the order was picked up, therewas a spider crawling along the bag. The order itself was missing a salad and the subs were placed vertically in the bag,causing the dressings to leak everywhere. When receiving the salad, there were SO many missing ingredients. This was the worstexperience at any sub shop that we ordered from.
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This was our first visit here and I'm not sure we'll seek it out again any time soon . . . The sub was tasty, but decidedly not what I ordered . . . Came home to discover that it was missing the cucumbers, but still included the ham . . . when we arrived we were the only patrons, more customers arrived after, it still took 10+ minutes for a medium a kid's sub . . .
Ordered a Italian sub. Young lady Madalynn who took my order was EXCEPTIONALLY friendly an professional. The young men who prepared my sandwich were fast and friendly. No complaints and will definitely return if I?m in the area with a taste for FHS.
Sandwich À La Poitrine De Poulet Grillée
Boulette De Viande De Caserne De Pompiers
Boulettes De Viande Sucrées Et Épicées
Rôti De Bœuf De Qualité Supérieure
Salade Italienne De Poulet Grillé
Poitrine De Bœuf Fumée Et Cheddar
Boulettes De Viande Pour Enfants
Poitrine De Dinde Pour Enfants
Salade-Salade De Feu, Nature
Jambon Au Miel Pour Enfants
