Flour Craft Bakery

You 'd think a gluten-free bakery would be supportive of people with disabilities and medical conditions. Ha! Not Flourcraft. Typically, I don 't disclose my medical condition when I shop, but I did in this case because a migraine was starting and the server had the music on much louder than normal. Migraines can last for hours or days so this was a big deal to me. When I asked if she could please turn the music down, she glared at me before begrudgingly reaching down to her iphone on the counter. As I was the only customer in the shop, my request shouldn 't have been a big deal. The server continued to give me surly looks while putting my order in a bag. After she handed me my order, she im...

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Problem solved see below) the owner was very responsive and let me know the staff just hadn't been apprised of the situation. I am a long time customer and will continue to be because their baked goods are so delicious. Thank you Heather for taking care of your customers!We have been long time customers of Flour Craft Bakery in San Anselmo. We love their baked goods and have never had an issue, never made a complaint. Last Sunday my husband brought me a sourdough bowl to try something new $11 for the bread, after spending $35 the day before for a dinner party). When I went to taste it, it was wet in the middle, heavily damp. It was not fully cooked. Usually I wouldn't say anything, but after...

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Tasty baked goods but they don't seem to follow basic hygiene 101 (and I'm just going by what I've observed, not by what the owner thinks is happening . The person serving at the counter wears one glove (gives the illusion of hygiene? that they ALSO use for transactions and doing other tasks in the store. Then they'll put their hand all over your goodie when they grab it. No thank you. It's just not great practice. Marin County safe food handling tip: Change your gloves whenever you are changing tasks The pastries taste good but it's just some not optimally safe food handling going on there. I want to support local businesses but serving up baked goods with an icky glove puts me off.

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We tried to enter the store at 2:59pm and they shut the door in my girlfriend’s face.This was her first visit and may be her last.This is no way to treat a customer. The clerk did not say a word before rudely shutting the door as my girlfriend started to enter.You need to speak with your staff.

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We usually just visit for the baked goods, but today we were able to try the prepared meals. I had the Bridgeway Tartine and my little one had the sweet waffles. We were equally pleased with our breakfasts. We ate them outside next to the creek. It made for a perfect morning.

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