Gemmell’s Coffee Shop

I have been going to Gemmell’s for years, in fact at one point , it was every Saturday for coffee and brunch. There have been many changes over the years, most of them for the better. The food had remained very good , if increasingly expensive. However, the most recent changes seem to be a disaster. We arrived on Saturday morning around 10:40 and joined the queue , eventually being served after around 8 mins, which was strange as there were more staff serving than customers queuing. We ordered our 2 breakfast rolls and a soup, as well as our coffees. We then asked for some cakes at which we were directed to the other side of the counter to queue again for our cake and coffee. Very poor. It t...

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What is happening more changes. New tables and chairs that are so close together its difficult to get in or out!! The table I was sitting on was rough and snagged my jumper! There is not enough staff. Visited last Tuesday. We had a long wait and when my fish and chips arrived it was luke warm. Did not complain as I didn't want to spoil every one else's meal. Staff do not clear the empty tables and they do not clear the table you are sitting on while you are finishing your drink or wanting a desert. So have to pile dirty plates on the bench next to you. Not good!! The selection of their lovely cakes have disappeared too! Service is dreadful what the hell is going on.

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Visited for lunch. Ordered with no problems but was surprised to be given a ‘buzzer’ with no explanation. It was only after we waited for coffee to be prepared we were advised that it would go off when all our order was ready. Waited a good 20 minutes for toasties after which the buzzer alerted us to go and collect our food not impressed and disappointing that you have chosen to move away from a more service based approach. On going to collect, there was no communication from the staff and we were left to take our order ourselves. Having visited many times in the past I am disappointed to see the change in your level of customer service.

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This is a wonderful family run garden centre. All you need for the garden plus good gift shop. The coffee shop offers great bakery to compliment you tea or coffee and excellent cooked food options. There are really good facilities for children of all ages, a soft play area for little ones and adventure play for oldes children. Kind of covers all the bases with crazy golf for the big kids of all ages. Great place to visit. Réservez une table maintenant

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This is my second time visiting this restaurant and the food was good, as were the cakes. However, I have one criticism: Please do not touch the cakes with your hands when serving them! Use tongs, forks, or wear gloves for hygiene purposes.

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I have very specific dietary requirements, and the staff were exceptionally kind and helpful, ensuring that my needs were catered for. They were patient and accommodating, and they even let me try the sauce before I chose my meal!

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Just realised iv never wrote a review.. we come here often expeshly for the breakfasts.. and as they have a kids play area we can sit and enjoy it while they run wild.. xx

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Prices for a start are a joke food was ****. Service was even worse staff cant be bothered to serve too busy yapping! Réservez une table maintenant

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Visited Gemmell's garden centre for the first time in Sunday What a great place!!

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Been going here for years,even before they had any form of restaurant.

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