1 /5
Évaluation
★
Food and service quality has dropped significantly over the years while prices have increased. E.g. Bun Bo Hue is no longer served with Cha Hue (Viet sausage). It is now served with a cheaper Cha which makes it lose it's authenticity. On my last visit at 11.30am, the waitress was also insistent to only serve non-fresh beansprouts rather than the standard lettuce/mint/beansprout mix served with Bun Bo Hue on the excuse that they had nothing else. On several debates with her, she ended up serving me the proper mix which clearly had not been washed. Considering the restaurant was totally empty, I concluded she was just lazy.Not sure if these quality shortcomings are an effort to cost-cut or whether the owners have just stopped caring about their business - but it has been a gradual demise over the years. Each visit is worse than the last one. When the restaurant first opened, staff were friendly and attentive, food was fresh and clean and prices were competitive. This is no longer the case.The other Gia Hoi's qualities have not suffered these same issues so I assume it's just the Eastwood branch trying to cut costs and boost profits - at the expense of food quality and customer service. Hope their strategy works - it's definitely convinced me to eat elsewhere!P.S To the owners - it wouldn't hurt if the wife who collects the money smiled and said "Thanks" once in a while. Everytime people pay, she has the most unhappy look on her face, does not say anything else other than how much we owe and NEVER EVER says "Thanks". If you aren't thankful or happy to receive money from your paying customers - you are in the wrong industry and really should be finding a new career!