I cannot express my disappointment enough with the appalling customer service experience at Ginos Pizza. What started as a simple inquiry about their pasta dishes turned into a shocking display of rudeness and insensitivity towards my special needs sister. Upon my recommendation, my sister called the store to inquire about the differences in their pasta dishes. The initial person who answered the call was pleasant, but things took a turn when she was transferred to another individual. This man, who seemed to have forgotten every lesson in basic human decency, greeted her with an attitude. Instead of patiently addressing her questions or offering her an alternative (like where she can find th...
Long time, frequent customer but never again will I order from them. Food is consistently cold and frequently the order is incorrect. Tonight called for order update after waiting well over an hour for food that was told would be 35 45 minutes for delivery. Same girl who took the order hung up on me twice. The 3rd call she answered the phone with attitude saying yeah it left already and that she didn’t send the orders out so couldn’t let me know how long it was out for delivery. I asked for the manager, who couldn’t have cared less about this employees nasty customer service, who told me the order was out for only 5 minutes. Blatant lie the food was cold, not even room temperature. The order...
My pet peeve. Stop with the crying about the cost of credit card fees. Small businesses have been paying credit card fees forever. The employees state that they have no control, its the credit cards that force us to charge more for the use of credit cards. But thats a lie. Not every pizza place charges extra. I know Prince Umbertos in Franklin Square doesnt charge for extra for credit. They have been in business since 1975. Its a personnal choice that Gino's made. Its my choice not to use your business.
Pizza and Food are delicious. Service is great. Update: What's changed here? My order was a disaster ice cold. I live 5 minutes away and I picked it up. Pizza was not the same at all. Eggplant Parmigian was also cold and so bland. I'm not giving up but I'm close.
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The pizza is usually good but not tonight. Ordered a large pepperoni and you can tell it was a cheese pie they just put pepperoni on. Called to say something and they couldn't own up to their mistake. Very disappointed, waste of $29.
Quick and friendly service. Fresh slices. So many different specialty slices available, there is something for everyone. Comfortable seating and laid back environment.
When you are in Long Beach NY, this is the right place for good Italian food. Delicious wide variety with excellent service and reasonable prices. Highly recommending
The food and wait service was excellent. It was worth traveling 2500 miles from Arizona to eat at Gino's.
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Hit the spot! We got carry out pizza salads. Everything was fast, fantastic affordable.
Awesome service and food is to die for no joke love these guys bueatiful work!!!!!
Neapolitan Deluxe (4-8 Toppings)
Palourdes Au Four Oreganata (6)
Calamari Arrabbiata (Serves 2)
Sicilian Deluxe (4-8 Toppings)
Cauliflower Crust Personal Pie
Escalope De Poulet Parmigiana
Tarte Personnelle Sans Gluten
Neapolitan Slice (3 Toppings)
Neapolitan Slice (2 Toppings)
Rollatini Aux Aubergines (2)
